984d16ee6b
Co-authored-by: Laura Coursen <lecoursen@github.com> Co-authored-by: Kevin Heis <heiskr@users.noreply.github.com>
5.8 KiB
title, intro, redirect_from, versions, shortTitle
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| Solving problems with your GitHub Education access | Learn how to troubleshoot a failed application, move your discounts to another account, and renew your access. |
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Troubleshooting access |
Why wasn't my application approved?
If your application was denied, review these list of common reasons.
Unclear academic affiliation documents
If the dates or schedule mentioned in your uploaded image do not match our eligibility criteria, we require further proof of your academic status.
If the image you uploaded doesn't clearly identify your current academic status or if the uploaded image is blurry, we require further proof of your academic status. {% data reusables.education.upload-proof-reapply %}
Using an academic email with an unverified domain
If your academic email address has an unverified domain, we require further proof of your academic status. {% data reusables.education.upload-proof-reapply %}
Using an academic email from a school with lax email policies
If your school issues email addresses prior to paid student enrollment, we require further proof of your academic status. {% data reusables.education.upload-proof-reapply %}
If you have other questions or concerns about the school domain please ask your school IT staff to contact us.
Academic email address already used
If your academic email address was already used to request a {% data variables.product.prodname_student_pack %} for a different {% data variables.product.prodname_dotcom %} account, you cannot reuse the academic email address to successfully apply for another {% data variables.product.prodname_student_pack %}.
Note
It is against the {% data variables.product.prodname_dotcom %} Terms of Service to maintain more than one individual account.
If you have more than one personal account, you must merge your accounts. To retain the discount, keep the account that was granted the discount. You can rename the retained account and keep your contribution history by adding all your email addresses to the retained account.
For more information, see:
Ineligible student status
You're ineligible for a {% data variables.product.prodname_student_pack %} if:
- You're enrolled in an informal learning program that is not part of the {% data variables.product.prodname_campus_program %} and not enrolled in a degree or diploma granting course of study.
- You're pursuing a degree which will be terminated in the current academic session.
- You're under 13 years old.
Your instructor may still apply for a {% data variables.product.prodname_education %} discount for classroom use. If you're a student at a coding school or bootcamp, you will become eligible for a {% data variables.product.prodname_student_pack %} if your school joins the {% data variables.product.prodname_campus_program %}.
Can I transfer discounts from one account to another?
No. If you have more than one account you want to apply the discount to, merge your personal accounts and rename the retained account if desired.
How do I renew my access?
Once your {% data variables.product.prodname_global_campus %} access expires, you may reapply if you're still eligible, although some of our partner offers for {% data variables.product.prodname_student_pack %} cannot renew. Most of the timed offers from our partners start once you set them up.
To reapply, first make sure that you are signed in to your {% data variables.product.github %} account.
{% data reusables.education.apply-to-github-eduction-procedures %}