6.3 KiB
title, intro, redirect_from, versions, type, topics
| title | intro | redirect_from | versions | type | topics | ||||||||
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| Submitting a ticket | You can submit a support ticket using {% ifversion ghes %}{% data variables.product.prodname_ghe_server %} {% data variables.enterprise.management_console %} or the support portal{% elsif ghae %}{% data variables.contact.ae_azure_portal %}{% endif %}. |
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how_to |
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About submitting a ticket
{% ifversion ghae %}
You can submit a ticket for support with {% data variables.product.prodname_ghe_managed %} from the {% data variables.contact.ae_azure_portal %}.
{% endif %}
Before submitting a ticket, you should gather helpful information for {% data variables.contact.github_support %} and choose a contact person. For more information, see "Preparing to submit a ticket."
{% ifversion ghes %} After submitting your support request and optional diagnostic information, {% data variables.contact.github_support %} may ask you to download and share a support bundle with us. For more information, see "Providing data to {% data variables.contact.github_support %}."
Submitting a ticket using the {% data variables.contact.enterprise_portal %}
{% data reusables.support.zendesk-deprecation %}
- Navigate to the {% data variables.contact.contact_enterprise_portal %}.
- Click Submit a Ticket
{% data reusables.enterprise_enterprise_support.submit-support-ticket-first-section %}
{% data reusables.enterprise_enterprise_support.submit-support-ticket-second-section %}
Submitting a ticket using your enterprise account
{% data reusables.enterprise-accounts.access-enterprise-on-dotcom %}
{% data reusables.enterprise-accounts.settings-tab %}
3. In the left sidebar, click Enterprise licensing.
4. Under "{% data variables.product.prodname_enterprise %} Help", click {% data variables.contact.enterprise_support %} Portal.
5. Click Submit a Ticket
{% data reusables.enterprise_enterprise_support.submit-support-ticket-first-section %}
{% data reusables.enterprise_enterprise_support.submit-support-ticket-second-section %}
Submitting a ticket using the {% data variables.product.product_name %} {% data variables.enterprise.management_console %}
{% data reusables.enterprise_site_admin_settings.access-settings %}
{% data reusables.enterprise_site_admin_settings.management-console %}
{% data reusables.enterprise_management_console.type-management-console-password %}
{% data reusables.enterprise_management_console.support-link %}
5. If you'd like to include diagnostics with your support ticket, Under "Diagnostics", click Download diagnostic info and save the file locally. You'll attach this file to your support ticket later.
6. Under "Open Support Request", click New support request.
5. Click Submit a Ticket
{% data reusables.enterprise_enterprise_support.submit-support-ticket-first-section %}
14. To include diagnostics with your support ticket, click Add file, then attach the diagnostics file you downloaded.
{% data reusables.enterprise_enterprise_support.submit-support-ticket-second-section %}
7. Click Submit.
{% endif %}
{% ifversion ghae %}
Prerequisites
To submit a ticket for {% data variables.product.prodname_ghe_managed %} in the {% data variables.contact.ae_azure_portal %}, you must provide the ID for your {% data variables.product.prodname_ghe_managed %} subscription in Azure to your Customer Success Account Manager (CSAM) at Microsoft.
Submitting a ticket using the {% data variables.contact.ae_azure_portal %}
Commercial customers can submit a support request in the {% data variables.contact.contact_ae_portal %}. Government customers should use the Azure portal for government customers. For more information, see Create an Azure support request in the Microsoft Docs.
Troubleshooting problems in the {% data variables.contact.ae_azure_portal %}
{% data variables.product.company_short %} is unable to troubleshoot access and subscription issues in the Azure portal. For help with the Azure portal, contact your CSAM at Microsoft or review the following information.
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If you cannot sign into the Azure portal, see Troubleshoot Azure subscription sign-in issues in the Microsoft Docs or submit a request directly.
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If you can sign into the Azure portal but you cannot submit a ticket for {% data variables.product.prodname_ghe_managed %}, review the prerequisites for submitting a ticket. For more information, see "Prerequisites".
{% endif %}