docs/data/reusables/support/ghes-priorities.md

Priority	Description	Examples
{% data variables.product.support_ticket_priority_urgent %}	{% data variables.product.prodname_ghe_server %} is failing in a production environment, and the failure directly impacts the operation of your business. {% data reusables.support.priority-urgent-english-only %}	Errors or outages that affect core Git or web application functionality for all users Severe performance degradation for majority of users Full or rapidly filling storage Inability to install a renewed license file Security incident Loss of administrative access to the instance with no known workaround Failure to restore a backup to a production environment
{% data variables.product.support_ticket_priority_high %}	{% data variables.product.prodname_ghe_server %} is failing in a production environment, but impact on your business is limited.	Performance degradation that reduces productivity for many users Reduced redundancy from failure of High Availability (HA) or cluster nodes Failure to back up instance Failure to restore a backup to a test or staging environment that could compromise successful restoration to a production environment
{% data variables.product.support_ticket_priority_normal %}	You're experiencing limited or moderate issues with {% data variables.product.prodname_ghe_server %}, or you have general concerns or questions about the operation of your instance.	Problems in a test or staging environment Advice on using {% ifversion fpt or ghec %}{% data variables.product.prodname_dotcom %}{% else %}{% data variables.product.product_name %}{% endif %} APIs and features, or questions about configuring third-party integrations from your instance Issues with tools for user data migration that {% data variables.product.company_short %} provides Upgrades Bug reports Features not working as expected General security questions
{% data variables.product.support_ticket_priority_low %}	You have a question or suggestion about {% data variables.product.prodname_ghe_server %} that is not time-sensitive, or does not otherwise block the productivity of your team.	Feature requests Product feedback Requests for health checks (available for customers with a {% data variables.product.premium_support_plan %} only at this time) Notifying {% data variables.product.company_short %} of planned maintenance on your instance