5.1 KiB
title, intro, redirect_from, versions
| title | intro | redirect_from | versions | |||||
|---|---|---|---|---|---|---|---|---|
| Submitting a ticket | You can submit a support ticket using the {% if enterpriseServerVersions contains currentVersion %}{% data variables.product.prodname_ghe_server %} {% data variables.enterprise.management_console %} or{% endif %} the support portal. |
|
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About submitting a ticket
Before submitting a ticket, you should gather helpful information for {% data variables.contact.github_support %} and choose a contact person. For more information, see "Preparing to submit a ticket."
{% if enterpriseServerVersions contains currentVersion %} After submitting your support request and optional diagnostic information, {% data variables.contact.github_support %} may ask you to download and share a support bundle with us. For more information, see "Providing data to {% data variables.contact.github_support %}."
Submitting a ticket using the {% data variables.contact.enterprise_portal %}
- Navigate to the {% data variables.contact.contact_enterprise_portal %}.
- Click Submit a Ticket
{% data reusables.enterprise_enterprise_support.submit-support-ticket-first-section %}
{% data reusables.enterprise_enterprise_support.submit-support-ticket-second-section %}
Submitting a ticket using your enterprise account
{% data reusables.enterprise-accounts.access-enterprise-on-dotcom %}
{% data reusables.enterprise-accounts.settings-tab %}
3. In the left sidebar, click Enterprise licensing.
4. Under "{% data variables.product.prodname_enterprise %} Help", click {% data variables.contact.enterprise_support %} Portal.
5. Click Submit a Ticket
{% data reusables.enterprise_enterprise_support.submit-support-ticket-first-section %}
{% data reusables.enterprise_enterprise_support.submit-support-ticket-second-section %}
Submitting a ticket using the {% data variables.product.product_name %} {% data variables.enterprise.management_console %}
{% data reusables.enterprise_site_admin_settings.access-settings %}
{% data reusables.enterprise_site_admin_settings.management-console %}
{% data reusables.enterprise_management_console.type-management-console-password %}
{% data reusables.enterprise_management_console.support-link %}
5. If you'd like to include diagnostics with your support ticket, Under "Diagnostics", click Download diagnostic info and save the file locally. You'll attach this file to your support ticket later.
6. Under "Open Support Request", click New support request.
5. Click Submit a Ticket
{% data reusables.enterprise_enterprise_support.submit-support-ticket-first-section %}
14. To include diagnostics with your support ticket, click Add file, then attach the diagnostics file you downloaded.
{% data reusables.enterprise_enterprise_support.submit-support-ticket-second-section %}
7. Click Submit.
{% endif %} {% if currentVersion == "github-ae@latest" %}
Submitting a ticket using the {% data variables.contact.ae_azure_portal %}
Commercial customers can submit a support request in the {% data variables.contact.contact_ae_portal %}. Government customers should use the Azure portal for government customers. For more information, see Create an Azure support request in the Microsoft documentation.
For urgent issues, to ensure a quick response, after you submit a ticket, please call the support hotline immediately. Your Technical Support Account Manager (TSAM) will provide you with the number to use in your onboarding session.
{% endif %}
Further reading
- "About {% data variables.contact.enterprise_support %}"{% if enterpriseServerVersions contains currentVersion %}
- "About {% data variables.contact.premium_support %} for {% data variables.product.prodname_ghe_server %}."{% endif %}