caaee7a124
* Add back changes from prior to purge * Manually fix some invalid Liquid * Updoot render-content * Improve test messages to show correct output * Run el scripto * Pass the remaining test
1.9 KiB
1.9 KiB
{% data variables.contact.premium_support %} plans
There are two {% data variables.contact.premium_support %} plans: Premium and Premium Plus / {% data variables.product.microsoft_premium_plus_support_plan %}.
| {% data variables.product.premium_support_plan %} | {% data variables.product.premium_plus_support_plan %} | |
|---|---|---|
| Hours of operation | 24 x 7 | 24 x 7 |
| Initial response time |
|
|
| Support channels |
|
|
| Training | Access to premium content |
|
| Authorized contacts | 10 | 25 |
| Resources | Priority ticket handling |
|
| Scheduled checks | Bi-annual health check and reporting |
|
| Administration | 4 hours of Managed Services per month |
{% note %}
Notes:
- Scheduled checks are limited to one organization per term. You can add scheduled checks for additional organizations at any time for an additional fee by contacting our account management team or calling +1 (877) 448-4820.
- For the {% data variables.product.premium_plus_support_plan %}, 50% of unused Managed Services hours roll over to the next month and expire at the end of the quarter.
{% endnote %}