cd2b59ce80
Co-authored-by: hubwriter <hubwriter@github.com> Co-authored-by: Copilot <175728472+Copilot@users.noreply.github.com>
10 KiB
title, intro, versions, topics, shortTitle, redirect_from, contentType
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| Troubleshooting common issues with GitHub Copilot | This guide describes the most common issues with {% data variables.product.prodname_copilot %} and how to resolve them. |
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Troubleshoot common issues |
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how-tos |
For questions about the general use of {% data variables.product.prodname_copilot %}, product impact, human oversight, and privacy, see the comprehensive list of {% data variables.product.prodname_copilot %} FAQs.
If {% data variables.product.prodname_copilot %} stops working, check {% data variables.product.prodname_dotcom %}'s Status page for any active incidents.
Unable to use the {% data variables.product.prodname_copilot %} extension in the IDE
We recommend you follow the quickstart guide for {% data variables.product.prodname_copilot %} while setting up {% data variables.product.prodname_copilot %} on your machine. For more information, see AUTOTITLE.
The {% data variables.product.prodname_copilot %} extension is frequently updated to fix bugs and add new features. It's important to keep your extension up to date because older clients cannot communicate with the {% data variables.product.prodname_copilot %} servers. Update your {% data variables.product.prodname_copilot %} extension on all the machines you have it installed.
{% data reusables.copilot.sign-in-ghecom %} See AUTOTITLE.
For more information about configuring {% data variables.product.prodname_copilot %} in a supported IDE, see AUTOTITLE.
{% data variables.product.prodname_copilot %} not working in some files
If you're using {% data variables.product.prodname_copilot %} with a {% data variables.copilot.copilot_business_short %} or {% data variables.copilot.copilot_enterprise_short %} license, you may not see inline suggestions in your editor for some files. This happens when a file is excluded from being used by {% data variables.product.prodname_copilot %}. Content exclusion can be configured by a repository administrator, or by an organization owner.
When a file is affected by a content exclusion setting, {% data variables.product.prodname_copilot %} will not suggest inline suggestions in that file, and the content of that file will not be used to inform inline suggestions in other files.
{% data reusables.copilot.content-exclusion-tooltip %}
{% data variables.product.prodname_copilot %} content exclusions are not being applied
Content exclusion can be configured at the repository{% ifversion ghec %}, organization, and enterprise{% else %} and organization{% endif %} level. The scope of the exclusion is determined by the level at which the rule is set:
{% data reusables.copilot.content-exclusions-scope %}
{% data reusables.copilot.content-exclusions-delay %} For more information, see AUTOTITLE.
Note
{% data reusables.copilot.content-exclusion-limitations %}
Error: "{% data variables.product.prodname_copilot %} could not connect to server. Extension activation failed"
This error indicates that you do not have a {% data variables.product.prodname_copilot_short %} plan, or there was an error connecting to the {% data variables.product.prodname_dotcom %} API to request a token to use {% data variables.product.prodname_copilot %}.
To request another token from api.github.com, try signing in and out of {% data variables.product.prodname_copilot_short %} from your IDE. Once you've logged out, {% data variables.product.prodname_copilot_short %} will prompt you to sign back in.
If you cannot connect to the server, you can create a discussion in our discussion forum. You can include log files from your IDE to help us troubleshoot the issue. For more information on obtaining log files from your specific IDE, see AUTOTITLE.
{% data variables.product.prodname_copilot_short %} not suggesting multiple lines of code
This is a known issue and our team is working towards a fix. For more information, see this comment on a {% data variables.product.prodname_github_community %} discussion.
Error: "Sorry, your request was rate-limited."
This error suggests that you have exceeded the rate limit for {% data variables.product.prodname_copilot_short %} requests. {% data variables.product.github %} uses rate limits to ensure everyone has fair access to the {% data variables.product.prodname_copilot_short %} service and to protect against abuse.
Most people see rate limiting for preview models, due to limited capacity.
Service-level request rate limits ensure high service quality for all {% data variables.product.prodname_copilot_short %} users and should not affect typical or even deeply engaged {% data variables.product.prodname_copilot_short %} usage. We are aware of some use cases that are affected by it. {% data variables.product.github %} is iterating on {% data variables.product.prodname_copilot_short %}’s rate-limiting heuristics to ensure it doesn’t block legitimate use cases.
In case you experience repeated rate-limiting in {% data variables.product.prodname_copilot_short %}, contact {% data variables.contact.contact_support_page %}.
Can't find {% data variables.copilot.copilot_chat_short %} in my IDE
If you can't find {% data variables.copilot.copilot_chat_short %} in your editor, make sure you have checked the "Prerequisites" section of AUTOTITLE.
Note
The linked article has tabs for various IDEs.
Latest {% data variables.copilot.copilot_chat_short %} does not work in {% data variables.product.prodname_vscode %}
{% data reusables.copilot.vscode-version-compatibility %}
To use {% data variables.copilot.copilot_chat_short %}, make sure you are using the latest version of {% data variables.product.prodname_vscode %}.
Authentication problems with {% data variables.enterprise.prodname_managed_user %} accounts
{% data reusables.copilot.sign-in-ghecom %} See AUTOTITLE.
Authentication problems in {% data variables.product.prodname_vscode %}
If you are signed in to {% data variables.product.github %} but {% data variables.product.prodname_copilot_short %} is unavailable in {% data variables.product.prodname_vscode %}, it may be due to an authentication problem. Try the following steps to resolve the issue:
- In the bottom left corner of the {% data variables.product.prodname_vscode %} window, click the Accounts icon, hover over your {% data variables.product.prodname_dotcom %} username, and click the Sign out button.
- To reload {% data variables.product.prodname_vscode %}, press F1 to open the command palette, and select Developer: Reload Window.
- After {% data variables.product.prodname_vscode %} reloads, sign back in to your {% data variables.product.prodname_dotcom %} account.
Authentication problems in {% data variables.product.prodname_vs %}
If you experience authentication issues when you try to use {% data variables.copilot.copilot_chat_short %} in {% data variables.product.prodname_vs %}, you can try the following steps to resolve the issue.
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Check that the {% data variables.product.prodname_dotcom %} ID you are signed into {% data variables.product.prodname_vs %} with is the same as the one you have been granted access to {% data variables.copilot.copilot_chat_short %} with.
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Check whether your {% data variables.product.prodname_dotcom %} ID/credentials need refreshing in {% data variables.product.prodname_vs %}. For more information, see Work with {% data variables.product.prodname_dotcom %} accounts in {% data variables.product.prodname_vs %} in the {% data variables.product.prodname_vs %} documentation.
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Try removing and re-adding your {% data variables.product.prodname_dotcom %} ID to {% data variables.product.prodname_vs %} and restarting {% data variables.product.prodname_vs %}.
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If the above steps don't work, click the Share feedback button and select Report a problem to report the issue to the {% data variables.product.prodname_vs %} team.
Interrupted chat responses on {% data variables.product.prodname_dotcom_the_website %}
If a chat response terminates unexpectedly, before the response is complete, try resubmitting the question.
In {% data variables.copilot.copilot_chat_short %}'s immersive view (the github.com/copilot, you can resubmit your question by clicking the {% octicon "sync" aria-label="Retry" %} button under the chat response.