c116efe725
* New Crowdin translations by Github Action * Revert broken translated files to English * Revert broken translations * Revert broken translations * Revert more broket translations * Revert broken translation * Increase Node memory limit for running Jest * Allow Node to use more memory for Jest * Increase Node memory limit for running Jest Co-authored-by: Crowdin Bot <support+bot@crowdin.com> Co-authored-by: Chiedo <chiedo@users.noreply.github.com> Co-authored-by: James M. Greene <JamesMGreene@github.com>
4.6 KiB
title, intro, redirect_from, versions
| title | intro | redirect_from | versions | ||||
|---|---|---|---|---|---|---|---|
| Reaching GitHub Support | Contact {% data variables.contact.enterprise_support %} using the {% if enterpriseServerVersions contains currentVersion %}{% data variables.product.prodname_ghe_server %} {% data variables.enterprise.management_console %} or{% endif %} the support portal. |
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Using automated ticketing systems
Though we'll do our best to respond to automated support requests, we typically need more information than an automated ticketing system can give us to solve your issue. Whenever possible, please initiate support requests from a person or machine that {% data variables.contact.enterprise_support %} can interact with. For more information, see "Preparing to submit a ticket."
Contacting {% data variables.contact.enterprise_support %}
{% data variables.contact.enterprise_support %} customers can open a support ticket using the {% if enterpriseServerVersions contains currentVersion %}{% data variables.product.prodname_ghe_server %} {% data variables.enterprise.management_console %} or the {% data variables.contact.contact_enterprise_portal %}{% elsif currentVersion == "github-ae@latest" %} the {% data variables.contact.contact_ae_portal %}{% endif %}. Mark the ticket's priority as {% data variables.product.support_ticket_priority_urgent %}, {% data variables.product.support_ticket_priority_high %}, {% data variables.product.support_ticket_priority_normal %}, or {% data variables.product.support_ticket_priority_low %}. For more information, see "Assigning a priority to a support ticket" and "Submitting a ticket."
Contacting {% data variables.contact.enterprise_support %}
{% if enterpriseServerVersions contains currentVersion %}
Viewing past support tickets
You can use the {% data variables.contact.enterprise_portal %} to view past support tickets.
- Navigate to the {% data variables.contact.contact_enterprise_portal %}.
- Click My tickets.
Contacting {% data variables.contact.premium_support %}
{% data variables.contact.enterprise_support %} customers can open a support ticket using the {% data variables.product.prodname_ghe_server %} {% data variables.enterprise.management_console %} or the {% data variables.contact.contact_enterprise_portal %}. Mark its priority as {% data variables.product.support_ticket_priority_urgent %}, {% data variables.product.support_ticket_priority_high %}, {% data variables.product.support_ticket_priority_normal %}, or {% data variables.product.support_ticket_priority_low %}. For more information, see "Assigning a priority to a support ticket" and "Submitting a ticket."
{% endif %}
Связаться с отделом продаж
For pricing, licensing, renewals, quotes, payments, and other related questions, contact {% data variables.contact.contact_enterprise_sales %} or call +1 (877) 448-4820.
{% if enterpriseServerVersions contains currentVersion %}
Связаться с отделом обучения
To learn more about training options, including customized trainings, see {% data variables.product.company_short %}'s training site.
{% note %}
Note: Training is included in the {% data variables.product.premium_plus_support_plan %}. For more information, see "About {% data variables.contact.premium_support %} for {% data variables.product.prodname_ghe_server %}."
{% endnote %} {% endif %}