docs/content/copilot/troubleshooting-github-copilot/troubleshooting-issues-with-github-copilot-chat.md

title, intro, product, defaultTool, topics, versions, shortTitle, redirect_from

title	intro	product	defaultTool	topics	versions	shortTitle	redirect_from
Troubleshooting issues with GitHub Copilot Chat	Troubleshooting help for common issues with {% data variables.product.prodname_copilot_chat %}.	{% data reusables.gated-features.copilot-chat %}	vscode	Copilot Troubleshooting	feature copilot	Copilot Chat	/copilot/troubleshooting-github-copilot/troubleshooting-authentication-issues-with-github-copilot-chat

If you need help with {% data variables.product.prodname_copilot_chat %} and can't find the answer here, you can report a bug or ask for help. For more information, see "Sharing feedback about {% data variables.product.prodname_copilot_chat %}."

If you can't find {% data variables.product.prodname_copilot_chat %} in your editor, make sure you have checked the "Prerequisites" section.

Troubleshooting authentication issues in your editor

You can use {% data variables.product.prodname_copilot_chat %} in {% data variables.product.prodname_vscode %} and {% data variables.product.prodname_vs %}. For troubleshooting information relevant to the editor you're using, use the tabs at the top of this article.

{% vscode %}

Troubleshooting authentication issues in {% data variables.product.prodname_vscode %}

If you are experiencing authentication issues after installing the {% data variables.product.prodname_copilot_chat %} extension in {% data variables.product.prodname_vscode %}, you can try the following steps to resolve the issue.

1. In the bottom left corner of the {% data variables.product.prodname_vscode %} window, click the Accounts icon, hover over your {% data variables.product.prodname_dotcom %} username, and click the Sign out button.
2. To reload {% data variables.product.prodname_vscode %}, press F1 to open the command palette, and select Developer: Reload Window.
3. After {% data variables.product.prodname_vscode %} reloads, sign back in to your {% data variables.product.prodname_dotcom %} account.

{% endvscode %}

{% visualstudio %}

Troubleshooting authentication issues in {% data variables.product.prodname_vs %}

If you are experiencing authentication issues after installing the {% data variables.product.prodname_copilot_chat %} extension in {% data variables.product.prodname_vs %}, you can try the following steps to resolve the issue.

1. Check that the {% data variables.product.prodname_dotcom %} ID you are signed into {% data variables.product.prodname_vs %} with is the same as the one that you have been granted access to {% data variables.product.prodname_copilot_chat %} with.

2. Check whether your {% data variables.product.prodname_dotcom %} ID/credentials need refreshing in {% data variables.product.prodname_vs %}. For more information, see "Work with {% data variables.product.prodname_dotcom %} accounts in {% data variables.product.prodname_vs %}" in the {% data variables.product.prodname_vs %} documentation.

3. Try removing and re-adding your {% data variables.product.prodname_dotcom %} ID to {% data variables.product.prodname_vs %} and restarting {% data variables.product.prodname_vs %}.

4. If the above steps don't work, click the Share feedback button and select Report a problem to report the issue to the {% data variables.product.prodname_vs %} team.

   

{% endvisualstudio %}

Error: "Oops, your response got filtered"

You may encounter this error unexpectedly while using {% data variables.product.prodname_copilot_chat %}. {% data variables.product.company_short %} is aware of this issue and working to fix it. You can report the error in this {% data variables.product.prodname_github_community %} discussion.