docs/content/webhooks/using-webhooks/handling-failed-webhook-deliveries.md

title, shortTitle, intro, versions, topics

title	shortTitle	intro	versions	topics
Handling failed webhook deliveries	Handling failed deliveries	{% data variables.product.company_short %} does not automatically redeliver failed webhook deliveries, but you can handle failed deliveries manually or by writing code.	fpt ghes ghae ghec * * * *	Webhooks

About webhook delivery failures

A webhook delivery can fail for multiple reasons. For example, if your server is down or takes longer than {% ifversion fpt or ghec %}10{% else %}30{% endif %} seconds to respond, {% data variables.product.company_short %} will record the delivery as a failure.

{% data variables.product.company_short %} does not automatically redeliver failed deliveries.

Handling delivery failures

You can manually redeliver failed deliveries. For more information, see "AUTOTITLE."

You can also write a script that checks for failed deliveries and attempts to redeliver any that failed. Your script should run on a schedule and do the following:

• Use the {% data variables.product.company_short %} REST API to fetch data about any webhook deliveries that were attempted since the last time that your script ran. For more information, see "AUTOTITLE," "AUTOTITLE," and "AUTOTITLE."

  {% ifversion fpt %}There are no API endpoints to get data about {% data variables.product.prodname_marketplace %} webhooks or {% data variables.product.prodname_sponsors %} webhooks.{% endif %}{% ifversion ghec %}There are no API endpoints to get data about {% data variables.product.prodname_marketplace %} webhooks, {% data variables.product.prodname_sponsors %} webhooks, or global webhooks.{% endif %}{% ifversion ghes or ghae %}There are no API endpoints to get data about global webhook deliveries.{% endif %}

• Look at the fetched data to see if any deliveries failed. The data for a failed delivery will have a status value that is not OK.

• Use the {% data variables.product.company_short %} REST API to redeliver any deliveries that failed. For more information, see "AUTOTITLE," "AUTOTITLE," and "AUTOTITLE."

If a webhook delivery fails repeatedly, you should investigate the cause. Each failed delivery will give a reason for failure. For example, if the delivery failure indicates that {% data variables.product.company_short %} couldn't connect to the host, you should verify that the domain portion of the webhook URL that you specified resolves to an IP address.