---
id: 682f1418ea2b1036bf507320
title: Task 28
challengeType: 19
dashedName: task-28
lang: en-US
---

<!-- (Audio) Sophie: He believes better role clarity in our incident response plan could help. -->

# --instructions--

Listen to the audio and answer the question below.

# --questions--

## --text--

What does Jake think could improve the team's reaction to future incidents?

## --answers--

Faster internet and better tools.

### --feedback--

The sentence doesn't mention tools or technical upgrades.

---

More frequent meetings with the security team.

### --feedback--

The focus is not on the team's meetings.

---

Hiring new staff for technical roles.

### --feedback--

Jake is not talking about hiring new people.

---

Clearer definition of who does what in the plan.

## --video-solution--

4

# --explanation--

`Role clarity` means everyone knows exactly what their duties are. For example:

`Improving role clarity helped the team work more efficiently during the launch.` – This means knowing their responsibilities helped the team.

An `incident response plan` is a set of steps a team follows when something goes wrong, like a security issue. For example:

`The company updated its incident response plan after the phishing attack.` – This means they improved their plan for handling future problems.

# --scene--

```json
{
  "setup": {
    "background": "company2-center.png",
    "characters": [
      {
        "character": "Sophie",
        "position": {
          "x": 50,
          "y": 0,
          "z": 1.4
        },
        "opacity": 0
      }
    ],
    "audio": {
      "filename": "B1_21-1.mp3",
      "startTime": 1,
      "startTimestamp": 49.34,
      "finishTimestamp": 53.02
    }
  },
  "commands": [
    {
      "character": "Sophie",
      "opacity": 1,
      "startTime": 0
    },
    {
      "character": "Sophie",
      "startTime": 1,
      "finishTime": 2.74,
      "dialogue": {
        "text": "He believes better role clarity",
        "align": "center"
      }
    },
    {
      "character": "Sophie",
      "startTime": 2.74,
      "finishTime": 4.68,
      "dialogue": {
        "text": "in our incident response plan could help.",
        "align": "center"
      }
    },
    {
      "character": "Sophie",
      "opacity": 0,
      "startTime": 5.18
    }
  ]
}
```
