41a178c5dc
Co-authored-by: Devin AI <158243242+devin-ai-integration[bot]@users.noreply.github.com> Co-authored-by: ian.alton@airbyte.io <ian.alton@airbyte.io>
63 lines
3.6 KiB
Markdown
63 lines
3.6 KiB
Markdown
---
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products: all
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---
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# Get support
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If you can't find an answer to your question in the docs, Airbyte has different support options.
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## For Airbyte Enterprise and Cloud
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- **For support with any part of Airbyte, create an issue in Airbyte's [support center](https://support.airbyte.com/hc/en-us/requests/new)**. Agents are available 7 AM to 7 PM Eastern time. Response times may vary according to your plan and SLAs.
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- For account or credit-related inquiries, [contact sales](https://airbyte.com/talk-to-sales).
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- If you don't see a connector you need, submit a [connector request](https://airbyte.com/connector-requests).
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Please sign up for Airbyte with your company email address. We don't support personal accounts.
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## For Airbyte Core
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Airbyte Core users don't have access to paid support, but you still have community support options. If you need personalized help, consider upgrading to one of Airbyte's [paid plans](https://www.airbyte.com/pricing).
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### Community Slack
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[Join the Slack community](https://slack.airbyte.com/?_gl=1*1h8mjfe*_gcl_au*MTc4MjAxMDQzOS4xNjgyOTczMDYy*_ga*MTc1OTkyOTYzNi4xNjQxMjQyMjA0*_ga_HDBMVFQGBH*MTY4Nzg4OTQ4MC4zMjUuMS4xNjg3ODkwMjE1LjAuMC4w&_ga=2.58571491.813788522.1687789276-1759929636.1641242204) for help from other open sources users and Airbyte team members. Popular channels are `#ask-ai` and `#ask-community-for-troubleshooting`.
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### GitHub discussions
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[GitHub discussions](https://github.com/airbytehq/airbyte/discussions) are a great way to propose, vote on, and discuss Airbyte improvements.
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### Report an issue
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If you've found a bug or issue with Airbyte or its documentation, [create an issue](https://github.com/airbytehq/airbyte/issues/new/choose). If you're willing to work on this issue yourself, please indicate this.
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Please check the [issue list](https://github.com/airbytehq/airbyte/issues) first in case the issue has already been reported. If it has, feel free to comment on that issue to provide more details about your experience.
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### Public roadmap
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To stay updated on Airbyte's future plans, take a look at [our roadmap](https://github.com/orgs/airbytehq/projects/37/views/1). Airbyte updates this every few weeks with initiatives that are of interest to the community.
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## Connector support depends on support level
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Connector support depends on the certification status of the connector. See [Connector Support Levels](/integrations/connector-support-levels) if you have any questions on support provided for one of your connectors.
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## Questions about contributions
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Submitting a pull request for review?
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- Follow all the [contribution guidelines](/community/contributing-to-airbyte/).
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- Airbyte doesn't accept platform contributions.
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- Airbyte eagerly accepts connector contributions. Limit contributions to one connector per pull request.
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- Submitting a pull request doesn't guarantee the team merges it. Airbyte evaluates contributions for quality and alignment with the project's goals.
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- Someone is going to get to your PR. Airbyte receives many contributions and only has capacity to review a certain number at a time. For status updates, check the [Community Pull Requests](https://github.com/orgs/airbytehq/projects/108/views/2?filterQuery=) board.
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## What Airbyte doesn't support
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The team tries its best to assist, and always tries to do the right thing for Airbyte users. That said, there are some things the team doesn't support:
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- Questions/troubleshooting with forked versions of Airbyte
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- Configuring using Octavia CLI
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- Creating and configuring custom transformation using dbt
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- Curating unique documentation and training materials
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- Configuring Airbyte to meet security requirements
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- Marketplace connectors
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