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airbyte/docs/integrations/sources/microsoft-dynamics-customer-engagement.md
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# Microsoft Dynamics Customer Engagement
[MS Dynamics Customer Engagement](https://docs.microsoft.com/en-us/dynamics365/customerengagement/on-premises/overview?view=op-9-1) is an on-premise Customer Relationship Management \(CRM\) software.
## Sync overview
MS Dynamics Customer Engagement runs on [MSSQL](https://docs.microsoft.com/en-us/dynamics365/customerengagement/on-premises/deploy/system-requirements-required-technologies?view=op-9-1) database. You can use the [MSSQL connector](mssql) to sync your MS Dynamics Customer Engagement instance by connecting to the underlying database.
:::info
Reach out to your service representative or system admin to find the parameters required to connect to the underlying database
:::
### Output schema
To understand your MS Dynamics Customer Engagement database schema, see the [Entity Reference documentation](https://docs.microsoft.com/en-us/dynamics365/customerengagement/on-premises/developer/about-entity-reference?view=op-9-1). Otherwise, the schema will be loaded according to the rules of MSSQL connector.