75 lines
7.5 KiB
Markdown
75 lines
7.5 KiB
Markdown
---
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products: all
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---
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# Connector Support Levels
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The following table describes the support levels of Airbyte connectors.
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| | Airbyte Connector | Marketplace | Custom |
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| ------------------------------------ | ----------------------------------------- | ------------------------------------------------------------------------------------------------------ | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ |
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| **Availability** | Available to all users | Available to all users | Available to all users |
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| **Who builds them?** | Either the community or the Airbyte team. | Typically they are built by the community. The Airbyte team may upgrade them to become an Airbyte Connector at any time. | Anyone can build custom connectors. We recommend using our [Connector Builder](https://docs.airbyte.com/connector-development/connector-builder-ui/overview) or [Low-code CDK](https://docs.airbyte.com/connector-development/config-based/low-code-cdk-overview). |
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| **Who maintains them?** | The Airbyte team | Users | Users |
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| **Production Readiness** | Guaranteed by Airbyte | Not guaranteed | Not guaranteed |
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| **Support: Cloud** | Supported\* | No Support | Supported\*\* |
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| **Support: Powered by Airbyte** | Supported\* | No Support | Supported\*\* |
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| **Support: Self-Managed Enterprise** | Supported\* | No Support | Supported\*\* |
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| **Support: Community (OSS)** | Slack Support only | No Support | Slack Support only |
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\*For Airbyte Connectors, Official Support SLAs are only available to customers with Premium
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Support included in their contract. Otherwise, please use our support portal and we will address
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your issues as soon as possible.
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\*\*For Custom connectors, Official Support SLAs are only available to customers with Premium
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Support included in their contract. This support is provided with best efforts, and
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maintenance/upgrades are owned by the customer.
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## Airbyte Connectors
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An **Airbyte Connector** is actively maintained and supported by the Airbyte team and maintains a
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high quality bar. It is production ready.
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### What you should know about Airbyte Connectors:
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- Airbyte Connectors are officially supported by Airbyte and are available to all users.
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- These connectors have been tested and vetted. They are production ready.
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- Airbyte Connectors should go through minimal breaking change but in the event an upgrade is
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needed users will be given an adequate upgrade window.
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## Marketplace
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A **Marketplace** connector is maintained by the community members until it becomes an official Airbyte Connector. Airbyte
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has over 800 code contributors and 15,000 people in the Slack community to help. The Airbyte team is
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continually reviewing Marketplace connectors as usage grows to determine when a Marketplace connector should become an Airbyte Connector. Marketplace connectors are not maintained
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by Airbyte and we do not offer support SLAs around them. We encourage caution when using them in
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production.
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### What you should know about Marketplace connectors:
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- Marketplace connectors are available to all users.
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- Marketplace connectors may be upgraded to an official Airbyte Connector at any time, and we will notify users of these
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upgrades via our Slack Community and in our Connector Catalog.
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- Marketplace connectors might not be feature-complete (features planned for release are under
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development or not prioritized) and may include backward-incompatible/breaking API changes with no
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or short notice.
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- Marketplace connectors have no Support SLAs.
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- You're very welcome to contribute new features and streams to an existing Marketplace connector. Airbyte Contributor Experience team is happy to review PRs when we have capacity.
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## Archived
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From time to time, Airbyte will remove a connector from the Connector Catalog. This is typically due
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extremely low usage and/or if the connector is no longer maintained by the community. This is
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necessary to ensure that the Connector Catalog maintains a minimum level of quality.
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Archived connectors will not receive any further updates or support from the Airbyte team. Archived
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connectors remain source-available in the
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[`airbytehq/connector-archive`](https://github.com/airbytehq/connector-archive) repository on
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GitHub.
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If you wish to take over the maintenance of an archived connector, please open a Github Discussion.
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For API Sources (python), updating the connector to the latest version of the
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[CDK](/connector-development/cdk-python/) and ensuring that the connector successfully passes the
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[Connector Acceptance Tests](/connector-development/testing-connectors/connector-acceptance-tests-reference)
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is the start to the un-archiving process.
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