Update screenshots in images/help/2fa (#34592)
Co-authored-by: Laura Coursen <lecoursen@github.com>
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assets/images/help/2fa/2fa-wizard-app-click-code.png
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assets/images/help/2fa/use-recovery-code-or-reset-link.png
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assets/images/help/2fa/view-recovery-codes-button.png
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@@ -36,50 +36,26 @@ Since an email address can only be associated with a single {% data variables.pr
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1. Navigate to [https://github.com/login](https://github.com/login).
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1. To prompt two-factor authentication, type your username and password, then click **Sign in**.
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1. On the "Two-factor authentication" screen, click **Use a recovery code or request a reset**.
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1. Under "Unable to verify with your security key?", click **Use a recovery code or request a reset**.
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{% ifversion 2fa-reconfiguration-inline-update %}
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1. Under "Locked out?", click **Recover your account or unlink an email address**.
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{% else %}
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1. On the "Two-factor recovery" screen, click **Try recovering your account**.
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In the pop-up window that appears, click **I understand, get started**.
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{% endif %}
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In the modal that appears, click **I understand, get started**.
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1. To send an email containing a one-time password to each email address associated with your account, click **Send one-time password**.
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1. To verify your identity, type the one-time password from your email in the "One-time password" text field.
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Click **Verify email address**.
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1. To verify your identity, type the one-time password from your email in the "One-time password" text field, then click **Verify email address**.
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1. To begin unlinking an email address from the locked account, click **Start unlinking email**.
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1. On the "Unlink Email" screen, click **Continue**.
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1. In the inbox of the email account you want to unlink, open the email with the subject "[{% data variables.product.company_short %}] Unlink this email."
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- Optionally, to unlink multiple email accounts, in the inbox of each account you want to unlink, open the email with the subject "[{% data variables.product.company_short %}] Unlink this email," then complete the following steps.
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1. In the email, click **Unlink this email**.
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1. To finish unlinking your email, on {% data variables.product.prodname_dotcom_the_website %}, click **Unlink**.
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1. Optionally, to create a new account and link your newly unlinked email, click **Create a new account**.
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{% note %}
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@@ -88,6 +64,4 @@ Since an email address can only be associated with a single {% data variables.pr
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{% endnote %}
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1. Optionally, if you have any form of payment set up on the locked account, contact [{% data variables.contact.github_support %}](https://support.github.com/contact) to cancel future payments. For example, you might have a paid subscription or sponsor developers through {% data variables.product.prodname_sponsors %}. If you are sponsored through {% data variables.product.prodname_sponsors %}, please mention this so that the team can help you migrate your sponsorships.
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@@ -50,15 +50,14 @@ To view people who were automatically removed from your organization for non-com
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{% data reusables.audit_log.octicon_icon %}
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{% data reusables.enterprise_site_admin_settings.access-settings %}
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{% data reusables.audit_log.audit_log_sidebar_for_site_admins %}
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4. Enter your search query using `reason:two_factor_requirement_non_compliance`.
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1. Enter your search query using `reason:two_factor_requirement_non_compliance`.
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To narrow your search for:
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- Organizations members removed, enter `action:org.remove_member AND reason:two_factor_requirement_non_compliance`
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- Outside collaborators removed, enter `action:org.remove_outside_collaborator AND reason:two_factor_requirement_non_compliance`
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You can also view people removed from a particular organization by using the organization name in your search:
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- `org:octo-org AND reason:two_factor_requirement_non_compliance`
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5. Click **Search**.
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1. Click **Search**.
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## Helping removed members and outside collaborators rejoin your organization
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@@ -21,23 +21,20 @@ shortTitle: Update access credentials
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## Requesting a new password
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1. To request a new password, visit {% ifversion fpt or ghec %}https://{% data variables.product.product_url %}/password_reset{% else %}`https://{% data variables.product.product_url %}/password_reset`{% endif %}.
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2. Enter the email address associated with your account on {% ifversion ghae %}{% data variables.product.product_name %}{% else %}{% data variables.location.product_location %}{% endif %}, then click **Send password reset email.** The email will be sent to the backup email address if you have one configured.
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1. Enter the email address associated with your account on {% ifversion ghae %}{% data variables.product.product_name %}{% else %}{% data variables.location.product_location %}{% endif %}, then click **Send password reset email.** The email will be sent to the backup email address if you have one configured.
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3. We'll email you a link that will allow you to reset your password. You must click on this link within 3 hours of receiving the email. If you didn't receive an email from us, make sure to check your spam folder.
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4. If you have enabled two-factor authentication, you will be prompted for your 2FA credentials:
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1. We'll email you a link that will allow you to reset your password. You must click on this link within 3 hours of receiving the email. If you didn't receive an email from us, make sure to check your spam folder.
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1. If you have enabled two-factor authentication, you will be prompted for your 2FA credentials:
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{% ifversion fpt or ghec %}
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* If you have {% data variables.product.prodname_mobile %}, you will be sent a push notification to verify your identity. Open the push notification or the {% data variables.product.prodname_mobile %} app and enter the two-digit code shown to you on the password reset page in your browser.
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* To skip using GitHub Mobile to verify, click **Enter two-factor authentication or recovery code**.
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{% endif %}
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* Type your authentication code or one of your recovery codes and click **Verify**.
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* If you have added a security key to your account, click **Use security key** instead of typing an authentication code.
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{% ifversion fpt or ghec %}
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* If you have set up [{% data variables.product.prodname_mobile %}](https://github.com/mobile), click **Authenticate with GitHub Mobile** instead.
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{% endif %}
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5. Type a new password, confirm your new password, and click **Change password**. For help creating a strong password, see "[AUTOTITLE](/authentication/keeping-your-account-and-data-secure/creating-a-strong-password)."
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1. Type a new password, confirm your new password, and click **Change password**. For help creating a strong password, see "[AUTOTITLE](/authentication/keeping-your-account-and-data-secure/creating-a-strong-password)."
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{% ifversion fpt or ghec %}{% else %}
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{% endif %}
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@@ -54,8 +51,8 @@ To avoid losing your password in the future, we suggest using a secure password
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1. {% data variables.product.signin_link %} to {% data variables.product.product_name %}.
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{% data reusables.user-settings.access_settings %}
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{% data reusables.user-settings.security %}
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4. Under "Change password", type your old password, a strong new password, and confirm your new password. For help creating a strong password, see "[AUTOTITLE](/authentication/keeping-your-account-and-data-secure/creating-a-strong-password)"
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5. Click **Update password**.
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1. Under "Change password", type your old password, a strong new password, and confirm your new password. For help creating a strong password, see "[AUTOTITLE](/authentication/keeping-your-account-and-data-secure/creating-a-strong-password)"
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1. Click **Update password**.
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{% tip %}
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@@ -52,17 +52,16 @@ If you set up two-factor authentication via text messages, {% data variables.pro
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If you have installed and signed in to {% data variables.product.prodname_mobile %}, you may choose to authenticate with {% data variables.product.prodname_mobile %} for two-factor authentication.
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1. Sign in to {% data variables.product.product_name %} with your browser, using your username and password.
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2. If you have added a security key to your account, you'll first be prompted to insert and use a security key. To skip using a security key, click **Authenticate with {% data variables.product.prodname_mobile %}**.
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3. {% data variables.product.product_name %} will send you a push notification to verify your sign in attempt. Opening the push notification or opening the {% data variables.product.prodname_mobile %} app will display a prompt, asking you to approve or reject this sign in attempt.
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1. If you have added a security key to your account, you'll first be prompted to insert and use a security key. To skip using a security key, click **Authenticate with {% data variables.product.prodname_mobile %}**.
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1. {% data variables.product.product_name %} will send you a push notification to verify your sign in attempt. Opening the push notification or opening the {% data variables.product.prodname_mobile %} app will display a prompt, asking you to approve or reject this sign in attempt.
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{% note %}
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**Note**: This prompt may require you to enter a two-digit number displayed within the browser you are signing in to.
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{% endnote %}
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- Upon approving the login attempt using {% data variables.product.prodname_mobile %}, your browser will complete the sign in attempt automatically.
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- Rejecting the sign in attempt will prevent the authentication from finishing. For more information, see "[Keeping your account and data secure](/authentication/keeping-your-account-and-data-secure)."
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@@ -37,7 +37,6 @@ If you generate new recovery codes or disable and re-enable 2FA, the recovery co
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- To save your recovery codes on your device, click **Download**.
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- To save a hard copy of your recovery codes, click **Print**.
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- To copy your recovery codes for storage in a password manager, click **Copy**.
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## Generating a new set of recovery codes
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@@ -46,8 +45,7 @@ Once you use a recovery code to regain access to your account, it cannot be reus
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{% data reusables.user-settings.access_settings %}
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{% data reusables.user-settings.security %}
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{% data reusables.two_fa.show-recovery-codes %}
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3. To create another batch of recovery codes, click **Generate new recovery codes**.
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1. Under "Generate new recovery codes", click **Generate new recovery codes**.
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## Configuring a security key as an additional two-factor authentication method
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@@ -72,13 +70,11 @@ You can use a fallback number regardless of whether you've configured authentica
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{% data reusables.user-settings.access_settings %}
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{% data reusables.user-settings.security %}
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1. Next to "Fallback SMS number", click **Add**.
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1. Under "Fallback SMS number", click **Add fallback SMS number**.
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1. Select your country code and type your mobile phone number, including the area code. When your information is correct, click **Set fallback**.
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After setup, the backup device will receive a confirmation SMS.
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1. Select your country code and type your mobile phone number, including the area code. When your information is correct, click **Set fallback**.
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After setup, the backup device will receive a confirmation SMS.
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{% endif %}
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@@ -66,20 +66,19 @@ A time-based one-time password (TOTP) application automatically generates an aut
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{% data reusables.user-settings.security %}
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{% data reusables.two_fa.enable-two-factor-authentication %}
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{%- ifversion fpt or ghec or ghes > 3.7 %}
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5. Under "Setup authenticator app", do one of the following:
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1. Under "Setup authenticator app", do one of the following:
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- Scan the QR code with your mobile device's app. After scanning, the app displays a six-digit code that you can enter on {% data variables.product.product_name %}.
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- If you can't scan the QR code, click **enter this text code** to see a code that you can manually enter in your TOTP app instead.
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6. The TOTP mobile application saves your account on {% data variables.location.product_location %} and generates a new authentication code every few seconds. On {% data variables.product.product_name %}, type the code into the field under "Enter the six-digit code from the application".
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1. The TOTP mobile application saves your account on {% data variables.location.product_location %} and generates a new authentication code every few seconds. On {% data variables.product.product_name %}, type the code into the field under "Verify the code from the app".
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{%- else %}
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5. Under "Two-factor authentication", select **Set up using an app** and click **Continue**.
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6. Under "Authentication verification", do one of the following:
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1. Under "Two-factor authentication", select **Set up using an app** and click **Continue**.
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1. Under "Authentication verification", do one of the following:
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- Scan the QR code with your mobile device's app. After scanning, the app displays a six-digit code that you can enter on {% data variables.product.product_name %}.
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- If you can't scan the QR code, click **enter this text code** to see a code that you can manually enter in your TOTP app instead.
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7. The TOTP mobile application saves your account on {% data variables.location.product_location %} and generates a new authentication code every few seconds. On {% data variables.product.product_name %}, type the code into the field under "Enter the six-digit code from the application".
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1. The TOTP mobile application saves your account on {% data variables.location.product_location %} and generates a new authentication code every few seconds. On {% data variables.product.product_name %}, type the code into the field under "Enter the six-digit code from the application".
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{%- endif %}
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{% data reusables.two_fa.save_your_recovery_codes_during_2fa_setup %}
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{% data reusables.two_fa.backup_options_during_2fa_enrollment %}
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@@ -102,17 +101,9 @@ Before using this method, be sure that you can receive text messages. Carrier ra
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{% data reusables.user-settings.access_settings %}
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{% data reusables.user-settings.security %}
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{% data reusables.two_fa.enable-two-factor-authentication %}
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1. Below "Setup authenticator app", select **SMS authentication**
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5. Under "Setup SMS authentication", select your country code and type your mobile phone number, including the area code. When your information is correct, click **Send authentication code**.
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6. You'll receive a text message with a security code. On {% data variables.product.product_name %}, type the code into the field under "Enter the six-digit code sent to your phone" and click **Continue**.
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1. At the bottom of the page, next to "SMS authentication", click **Select**.
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1. Under "Setup SMS authentication", select your country code and type your mobile phone number, including the area code. When your information is correct, click **Send authentication code**.
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1. You'll receive a text message with a security code. On {% data variables.product.product_name %}, type the code into the field under "Verify the code sent to your phone" and click **Continue**.
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{% data reusables.two_fa.save_your_recovery_codes_during_2fa_setup %}
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{% data reusables.two_fa.backup_options_during_2fa_enrollment %}
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@@ -127,18 +118,16 @@ On most devices and browsers, you can use a physical security key over USB or NF
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Authentication with a security key is *secondary* to authentication with a TOTP application{% ifversion fpt or ghec %} or a text message{% endif %}. If you lose your security key, you'll still be able to use your phone's code to sign in.
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1. You must have already configured 2FA via a TOTP mobile app{% ifversion fpt or ghec %} or via SMS{% endif %}.
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2. Ensure that you have a WebAuthn compatible security key inserted into your computer.
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1. Ensure that you have a WebAuthn compatible security key inserted into your computer.
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{% data reusables.user-settings.access_settings %}
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{% data reusables.user-settings.security %}
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1. Next to "Security keys", click **Add**.
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1. Under "Security keys", click **Register new security key**.
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1. Type a nickname for the security key, then click **Add**.
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1. Activate your security key, following your security key's documentation.
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1. Confirm that you've downloaded and can access your recovery codes. If you haven't already, or if you'd like to generate another set of codes, download your codes and save them in a safe place. For more information, see "[AUTOTITLE](/authentication/securing-your-account-with-two-factor-authentication-2fa/configuring-two-factor-authentication-recovery-methods#downloading-your-two-factor-authentication-recovery-codes)."
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1. Following your security key's documentation, activate your security key.
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1. Confirm that you've downloaded and can access your recovery codes. If you haven't already, or if you'd like to generate another set of codes, download your codes and save them in a safe place. For more information, see "[AUTOTITLE](/authentication/securing-your-account-with-two-factor-authentication-2fa/configuring-two-factor-authentication-recovery-methods#downloading-your-two-factor-authentication-recovery-codes)."
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{% ifversion ghes < 3.9 %}{% data reusables.two_fa.test_2fa_immediately %}{% endif %}
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{% ifversion fpt or ghec %}
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@@ -149,8 +138,8 @@ You can use {% data variables.product.prodname_mobile %} for 2FA when signing in
|
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Once you have configured a TOTP application, or SMS, you can also use {% data variables.product.prodname_mobile %} to authenticate. If, in the future, you no longer have access to {% data variables.product.prodname_mobile %}, you will still be able to use security keys or TOTP applications to sign in.
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1. You must have already configured 2FA via a TOTP mobile app or via SMS.
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2. Install [{% data variables.product.prodname_mobile %}](https://github.com/mobile).
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3. Sign in to your {% data variables.product.product_name %} account from {% data variables.product.prodname_mobile %}.
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1. Install [{% data variables.product.prodname_mobile %}](https://github.com/mobile).
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1. Sign in to your {% data variables.product.product_name %} account from {% data variables.product.prodname_mobile %}.
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After signing in, you can now use your device for 2FA.
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{% endif %}
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@@ -29,8 +29,15 @@ To remove yourself from your organization:
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{% data reusables.user-settings.access_settings %}
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{% data reusables.user-settings.security %}
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3. Click **Disable**.
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{% ifversion 2fa-reconfiguration-inline-update %}
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1. Hover over **Enabled**, then click **Disable**.
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1. If necessary, enter your password or perform 2FA once more to disable 2FA for your {% data variables.product.prodname_dotcom %} account.
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{% else %}
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1. Click **Disable**.
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{% endif %}
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## Further reading
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|
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@@ -45,18 +45,9 @@ Use one of your recovery codes to automatically regain entry into your account.
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{% endwarning %}
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{% ifversion fpt or ghec %}
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1. Under "Having problems?", click **Use a recovery code or request a reset**.
|
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{%- else %}
|
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1. On the 2FA page, under "Don't have your phone?", click **Enter a two-factor recovery code**.
|
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|
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{% endif %}
|
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1. Under "Having problems?", click **Use a recovery code{% ifversion fpt or ghec %} or request a reset{% endif %}**.
|
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1. Type one of your recovery codes, then click **Verify**.
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||||

|
||||
|
||||
{% ifversion fpt or ghec %}
|
||||
## Authenticating with a fallback number
|
||||
|
||||
@@ -89,28 +80,19 @@ You can use your two-factor authentication credentials or two-factor authenticat
|
||||
{% endwarning %}
|
||||
1. Under "Having problems?", click **Use a recovery code or request a reset**.
|
||||
|
||||

|
||||

|
||||
{% ifversion 2fa-reconfiguration-inline-update %}
|
||||
1. Under "Locked out?", click **Recover your account or unlink an email address**.
|
||||
{% else %}
|
||||
1. To the right of "Locked out?", click **Try recovering your account**.
|
||||
|
||||

|
||||
{% endif %}
|
||||
1. Click **I understand, get started** to request a reset of your authentication settings.
|
||||
|
||||

|
||||
1. Click **Send one-time password** to send a one-time password to all eligible addresses associated with your account. Only verified emails are eligible for account recovery. If you've restricted password resets to your primary and/or backup addresses, these addresses are the only addresses eligible for account recovery.
|
||||
|
||||

|
||||
1. Under "One-time password", type the temporary password from the recovery email {% data variables.product.prodname_dotcom %} sent.
|
||||
|
||||

|
||||
1. Click **Verify email address**.
|
||||
|
||||

|
||||
1. Under "One-time password", type the temporary password from the recovery email {% data variables.product.prodname_dotcom %} sent, then click **Verify email address**.
|
||||
1. Choose an alternative verification factor.
|
||||
- If you've used your current device to log into this account before and would like to use the device for verification, click **Verify with this device**.
|
||||
- If you've previously set up an SSH key on this account and would like to use the SSH key for verification, click **SSH key**.
|
||||
- If you've previously set up a {% data variables.product.pat_generic %} and would like to use the {% data variables.product.pat_generic %} for verification, click **{% data variables.product.pat_generic_caps %}**.
|
||||
|
||||

|
||||
1. A member of {% data variables.contact.github_support %} will review your request and email you within three business days. If your request is approved, you'll receive a link to complete your account recovery process. If your request is denied, the email will include a way to contact support with any additional questions.
|
||||
|
||||
{% endif %}
|
||||
|
||||
@@ -51,19 +51,17 @@ Before you require use of two-factor authentication, we recommend notifying {% i
|
||||
{% data reusables.organizations.require_two_factor_authentication %}
|
||||
{% data reusables.organizations.removed_outside_collaborators %}
|
||||
{% ifversion fpt or ghec %}
|
||||
8. If any members or outside collaborators are removed from the organization, we recommend sending them an invitation that can reinstate their former privileges and access to your organization. They must enable two-factor authentication before they can accept your invitation.
|
||||
1. If any members or outside collaborators are removed from the organization, we recommend sending them an invitation that can reinstate their former privileges and access to your organization. They must enable two-factor authentication before they can accept your invitation.
|
||||
{% endif %}
|
||||
|
||||
## Viewing people who were removed from your organization
|
||||
|
||||
To view people who were automatically removed from your organization for non-compliance when you required two-factor authentication, you can [search your organization's audit log](/organizations/keeping-your-organization-secure/managing-security-settings-for-your-organization/reviewing-the-audit-log-for-your-organization#accessing-the-audit-log) for people removed from your organization. The audit log event will show if a person was removed for 2FA non-compliance.
|
||||
|
||||

|
||||
To view people who were automatically removed from your organization for non-compliance when you required two-factor authentication, you can search your organization's audit log for people removed from your organization. The audit log event will show if a person was removed for 2FA non-compliance. For more information, see "[AUTOTITLE](/organizations/keeping-your-organization-secure/reviewing-the-audit-log-for-your-organization#accessing-the-audit-log)."
|
||||
|
||||
{% data reusables.profile.access_org %}
|
||||
{% data reusables.profile.org_settings %}
|
||||
{% data reusables.audit_log.audit_log_sidebar_for_org_admins %}
|
||||
4. Enter your search query. To search for:
|
||||
1. Enter your search query. To search for:
|
||||
- Organization members removed, use `action:org.remove_member` in your search query
|
||||
- Outside collaborators removed, use `action:org.remove_outside_collaborator` in your search query{% ifversion fpt or ghec %}
|
||||
- Billing managers removed, use `action:org.remove_billing_manager`in your search query{% endif %}
|
||||
|
||||
@@ -24,12 +24,14 @@ shortTitle: View 2FA usage
|
||||
{% data reusables.profile.access_org %}
|
||||
{% data reusables.user-settings.access_org %}
|
||||
{% data reusables.organizations.people %}
|
||||
4. To view organization members, including organization owners, who have enabled or disabled two-factor authentication, on the right, click **2FA**, and select **Enabled** or **Disabled**.
|
||||

|
||||
5. To view outside collaborators in your organization, under the "People" tab, click **Outside collaborators**.
|
||||
1. To view organization members, including organization owners, who have enabled or disabled two-factor authentication, on the right, select **2FA**, then click **Enabled** or **Disabled**.
|
||||
|
||||

|
||||
1. To view outside collaborators in your organization, under the "People" tab, click **Outside collaborators**.
|
||||

|
||||
6. To view which outside collaborators have enabled or disabled two-factor authentication, on the right, click **2FA**, and select **Enabled** or **Disabled**.
|
||||

|
||||
1. To view which outside collaborators have enabled or disabled two-factor authentication, above the list of outside collaborators, select the **2FA** dropdown menu, then click **Enabled** or **Disabled**.
|
||||
|
||||

|
||||
|
||||
## Further reading
|
||||
|
||||
|
||||
@@ -1,2 +1 @@
|
||||
1. Optionally, you can configure additional 2FA methods to reduce your risk of account lockout. For more details on how to configure each additional method, see "[AUTOTITLE](/authentication/securing-your-account-with-two-factor-authentication-2fa/configuring-two-factor-authentication#configuring-two-factor-authentication-using-github-mobile)" and "[AUTOTITLE](/authentication/securing-your-account-with-two-factor-authentication-2fa/configuring-two-factor-authentication#configuring-two-factor-authentication-using-a-security-key)".
|
||||

|
||||
1. Optionally, you can configure additional 2FA methods to reduce your risk of account lockout. For more details on how to configure each additional method, see "[AUTOTITLE](/authentication/securing-your-account-with-two-factor-authentication-2fa/configuring-two-factor-authentication#configuring-two-factor-authentication-using-github-mobile)" and "[AUTOTITLE](/authentication/securing-your-account-with-two-factor-authentication-2fa/configuring-two-factor-authentication#configuring-two-factor-authentication-using-a-security-key)".
|
||||
@@ -1,2 +1 @@
|
||||
1. Under "Two-factor authentication", click **Enable two-factor authentication**.
|
||||

|
||||
1. In the "Two-factor authentication" section of the page, click **Enable two-factor authentication**.
|
||||
|
||||
@@ -1,3 +1,2 @@
|
||||
8. Under "Save your recovery codes", click **Download** to download your recovery codes to your device. Save them to a secure location because your recovery codes can help you get back into your account if you lose access.
|
||||

|
||||
9. After saving your two-factor recovery codes, click **I have saved my recovery codes** to enable two-factor authentication for your account.
|
||||
1. Under "Save your recovery codes", click **Download** to download your recovery codes to your device. Save them to a secure location because your recovery codes can help you get back into your account if you lose access.
|
||||
1. After saving your two-factor recovery codes, click **I have saved my recovery codes** to enable two-factor authentication for your account.
|
||||
|
||||
@@ -1,2 +1,7 @@
|
||||
{% ifversion 2fa-reconfiguration-inline-update %}
|
||||
1. Next to "Recovery codes," click **View**.
|
||||
|
||||

|
||||
{% else %}
|
||||
1. Next to "Recovery codes," click **Show**.
|
||||

|
||||
{% endif %}
|
||||