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mirror of synced 2026-01-29 21:01:19 -05:00

Merge pull request #6833 from github/repo-sync

repo sync
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Octomerger Bot
2021-05-27 21:03:36 +10:00
committed by GitHub
6 changed files with 8 additions and 4 deletions

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@@ -21,8 +21,11 @@ topics:
2. Enter the email address associated with your personal {% data variables.product.product_name %} account, then click **Send password reset email.** The email will be sent to the backup email address if you have one configured.
![Password reset email request dialog](/assets/images/help/settings/password-recovery-email-request.png)
3. We'll email you a link that will allow you to reset your password. You must click on this link within 3 hours of receiving the email. If you didn't receive an email from us, make sure to check your spam folder.
4. After clicking on the link in your email, you'll be asked to enter a new password.
![Password recovery box](/assets/images/help/settings/password_recovery_page.png)
4. If you have enabled two-factor authentication, you will be prompted for your 2FA credentials. Type your 2FA credentials or one of your 2FA recovery codes and click **Verify**.
![Two-factor authentication prompt](/assets/images/help/2fa/2fa-password-reset.png)
5. Type a new password, confirm your new password, and click **Change password**. For help creating a strong password, see "[Creating a strong password](/articles/creating-a-strong-password)."
{% if currentVersion == "free-pro-team@latest" %}![Password recovery box](/assets/images/help/settings/password-recovery-page.png){% else %}
![Password recovery box](/assets/images/enterprise/settings/password-recovery-page.png){% endif %}
{% tip %}

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@@ -46,7 +46,8 @@ If you configured two-factor authentication using a security key, you can use yo
{% if currentVersion == "free-pro-team@latest" %}
### Authenticating with a verified device, SSH token, or personal access token
If you lose access to the two-factor authentication credentials and don't have your two-factor authentication recovery codes, you can have a one-time password sent to your verified email address to begin the verification process and regain access to your account.
If you know your {% data variables.product.product_name %} password but don't have the two-factor authentication credentials or your two-factor authentication recovery codes, you can have a one-time password sent to your verified email address to begin the verification process and regain access to your account.
{% note %}
@@ -56,7 +57,7 @@ If you lose access to the two-factor authentication credentials and don't have y
You can use your two-factor authentication credentials or two-factor authentication recovery codes to regain access to your account anytime during the 3-5 day waiting period.
{% data reusables.two_fa.username-password %}
1. Type your username and password to prompt authentication. If you do not know your {% data variables.product.product_name %} password, you will not be able to generate a one-time password.
2. Under "Having Problems?", click **Can't access your two factor device or valid recovery codes?**
![Link if you don't have your 2fa device or recovery codes](/assets/images/help/2fa/no-access-link.png)
3. Click **I understand, get started** to request a reset of your authentication settings.