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Merge pull request #18339 from github/repo-sync

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Octomerger Bot
2022-05-31 05:56:22 -05:00
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content/support/learning-about-github-support/about-github-premium-support.md
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@@ -44,7 +44,7 @@ There are two {% data variables.contact.premium_support %} plans: Premium and Pr
|---|---|------|
| Hours of operation | 24 x 7 | 24 x 7 |
| Initial response time | <ul><li>30 minutes for {% data variables.product.support_ticket_priority_urgent %}</li><li>4 hours for {% data variables.product.support_ticket_priority_high %}</li></ul> | <ul><li>30 minutes for {% data variables.product.support_ticket_priority_urgent %}</li><li>4 hours for {% data variables.product.support_ticket_priority_high %}</li></ul> |
| Support channels | <ul><li>Online ticket submission</li><li>Phone support in English via callback request</li></ul> | <ul><li>Online ticket submission</li><li>Phone support in English via callback request</li><li>Screen share for critical issues</li></ul>
| Support channels | <ul><li>Online ticket submission</li><li>Phone support in English via callback request</li><li>Screen share for critical issues</li></ul> | <ul><li>Online ticket submission</li><li>Phone support in English via callback request</li><li>Screen share for critical issues</li></ul> |
| Training | Access to premium content | <ul><li>Access to premium content</li><li>1 virtual training class per year</li></ul> |
| Members with support entitlements | 10 | 25 |
| Resources | Priority ticket handling | <ul><li>Priority ticket handling</li><li>Named Customer Reliability Engineer</li></ul> |