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Update about-ticket-priority.md (#52190)

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Co-authored-by: Sophie <29382425+sophietheking@users.noreply.github.com>
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Fernando Ruiz Diaz
2024-09-06 04:04:22 -04:00
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content/support/learning-about-github-support/about-ticket-priority.md
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@@ -49,6 +49,8 @@ Ticket priority helps to ensure that support requests are handled in order, and
## Ticket priorities for {% data variables.product.prodname_advanced_security %} ## Ticket priorities for {% data variables.product.prodname_advanced_security %}
All tickets regarding code security features follow this logic for ticket prioritization.
| Priority | Description | | Priority | Description |
| :---: | --- | | :---: | --- |
| {% data variables.product.support_ticket_priority_high %} | {% data variables.product.prodname_advanced_security %} is not functioning or is stopped or severely impacted such that the end user cannot reasonably continue use of the software and no workaround is available. | | {% data variables.product.support_ticket_priority_high %} | {% data variables.product.prodname_advanced_security %} is not functioning or is stopped or severely impacted such that the end user cannot reasonably continue use of the software and no workaround is available. |