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Update viewing-and-updating-support-tickets.md (#52533)

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Gaurav Ketkar
2024-10-07 01:25:31 -07:00
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content/support/contacting-github-support/viewing-and-updating-support-tickets.md
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@@ -16,7 +16,7 @@ topics:
{% data reusables.support.zendesk-old-tickets %}
You can use the {% data variables.contact.contact_landing_page_portal %} to view current and past support tickets and respond to {% data variables.contact.github_support %}. After 120 days, resolved tickets are archived{% ifversion ghec or ghes %}, and archived tickets can only be viewed for enterprise accounts{% endif %}.
You can use the {% data variables.contact.contact_landing_page_portal %} to view current and past support tickets and respond to {% data variables.contact.github_support %}. After 120 days, resolved tickets are archived, and archived tickets can only be viewed for enterprise accounts.
Your capabilities in the {% data variables.contact.landing_page_portal %} depend on the account you select when you submit a ticket.{% ifversion ghes or ghec %} If you select an enterprise account, your role in the enterprise also affects your capabilities.