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viewing org tickets requires enterprise support entitlement (#26592)

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Co-authored-by: Vanessa <vgrl@github.com>
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Elijah Buck
2022-04-10 15:09:55 -07:00
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data/reusables/support/view-open-tickets.md
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1. Navigate to the [GitHub Support Portal](https://support.github.com/).
1. In the header, click **My Tickets**.
![Screenshot showing "My Tickets" link in the GitHub Support Portal header.](/assets/images/help/support/my-tickets-header.png)
1. Optionally, to view tickets associated with an organization or enterprise account, select the **My Tickets** drop-down menu and click the name of the organization or enterprise account.
1. Optionally, to view tickets associated with an organization or enterprise account, select the **My Tickets** drop-down menu and click the name of the organization or enterprise account.
You must have an enterprise support entitlement to view tickets associated with an organization or enterprise account. For more information, see "[Managing support entitlements for your enterprise](/enterprise-cloud@latest/admin/user-management/managing-users-in-your-enterprise/managing-support-entitlements-for-your-enterprise)."
![Screenshot of the "My Tickets" dropdown menu.](/assets/images/help/support/ticket-context.png)
1. In the list of tickets, click the subject of the ticket you want to view.
![Screenshot showing a list of support tickets with the subject highlighted.](/assets/images/help/support/my-tickets-list.png)