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116 Commits

Author SHA1 Message Date
mokshadharma
8670bd66ec Added Azure DevOps as an example of something that is out of scope fo… (#56447) 
Co-authored-by: Joe Clark <31087804+jc-clark@users.noreply.github.com>
 2025-07-02 19:57:13 +00:00
Copilot
ec7bb4d9bb Move Copilot variables from product.yml to copilot.yml (#55832) 
Co-authored-by: copilot-swe-agent[bot] <198982749+Copilot@users.noreply.github.com>
Co-authored-by: hubwriter <54933897+hubwriter@users.noreply.github.com>
Co-authored-by: hubwriter <hubwriter@github.com>
Co-authored-by: felicitymay <1877141+felicitymay@users.noreply.github.com>
Co-authored-by: Felix Guntrip <stevecat@github.com>
Co-authored-by: Joe Clark <31087804+jc-clark@users.noreply.github.com>
Co-authored-by: Ebonsignori <17055832+Ebonsignori@users.noreply.github.com>
 2025-06-02 11:35:54 +01:00
Kensuke Nagae
1c1dc89408 Update scope of support regarding technical preview features (#55792) 
Co-authored-by: Jules <19994093+jules-p@users.noreply.github.com>
Co-authored-by: Copilot <175728472+Copilot@users.noreply.github.com>
 2025-06-02 07:51:45 +00:00
gitulisca
598eeb100b Add Hypervisor issues to out of Support Scope (#55871) 
Co-authored-by: Justin Alex <1155821+jusuchin85@users.noreply.github.com>
Co-authored-by: Copilot <175728472+Copilot@users.noreply.github.com>
Co-authored-by: Vanessa <vgrl@github.com>
 2025-06-01 23:31:22 +00:00
Copilot
5e44c80b81 Update scope of support for technical previews (#55825) 
Co-authored-by: copilot-swe-agent[bot] <198982749+Copilot@users.noreply.github.com>
Co-authored-by: jules-p <19994093+jules-p@users.noreply.github.com>
 2025-05-28 10:12:55 +00:00
Amber D
1be6a2f732 Update free-and-paid-support.md (#55367) 
Co-authored-by: Sophie <29382425+sophietheking@users.noreply.github.com>
 2025-04-24 09:18:45 +00:00
Amber D
f0c6820fd4 Update free-and-paid-support.md (#55337) 
Co-authored-by: Sarita Iyer <66540150+saritai@users.noreply.github.com>
 2025-04-18 18:14:18 +00:00
Cory Calahan
f04a40f2ec Update scope of support regarding preview features (#55095) 
Co-authored-by: Copilot <175728472+Copilot@users.noreply.github.com>
Co-authored-by: Sarita Iyer <66540150+saritai@users.noreply.github.com>
 2025-04-17 21:15:03 +00:00
Rachael Rose Renk
c0758e8b71 Closing down of Enterprise Cloud Importer (ECI) and supporting repository import GraphQL endpoints [Closing down] (#55030) 2025-03-31 12:56:20 +00:00
Kevin Heis
887495c6d6 Update language order to en,es,ja,pt,zh,ru,fr,ko,de (#54847) 2025-03-17 09:55:41 -07:00
hdub-tech
a46948d489 Style guide updates (#36455) 2025-02-25 08:15:17 +00:00
Isaac Brown
99cef81a21 Remove product_name from various reusables folders (#54135) 2025-01-29 09:37:12 +00:00
Felicity Chapman
e1afe16f46 Hack week 2025: fix remaining "list capitalization" warnings excluding site-policy (#53924) 2025-01-16 09:39:33 +00:00
Roniece Ricardo
37bf23ac04 [Quote removal] Remove quotes from data/reusables/repositories through data/reusables/webhooks (#53670) 2024-12-19 23:22:01 +00:00
Artur Kordowski
f8fd21e538 Remove unnecessary spaces between words - part 4 (#35383) 
Co-authored-by: Alex Nguyen <150945400+nguyenalex836@users.noreply.github.com>
 2024-11-21 21:23:42 +00:00
Artur Kordowski
9bb1b989ee Fix inconsistent alerts by using the markdown notation - part 4 (#35223) 
Co-authored-by: Alex Nguyen <150945400+nguyenalex836@users.noreply.github.com>
 2024-11-12 22:42:57 +00:00
Joe Clark
8d452ebc55 Introduce new variables for release phase terminology (#52375) 
Co-authored-by: Sunbrye Ly <56200261+sunbrye@users.noreply.github.com>
 2024-09-27 16:41:15 +00:00
Maxwell Feeney
45b70abd94 Update scope-of-support.md (#51177) 
Co-authored-by: Laura Coursen <lecoursen@github.com>
 2024-06-21 12:58:13 +00:00
Grace Park
0886a399f0 Part 4: Update data dir from dash to asterisk (#51098) 2024-06-13 10:54:08 -07:00
Vanessa
1c0afb1be6 The old GitHub Enterprise Support Portal is being fully deprecated (#50795) 2024-06-05 22:08:47 +00:00
Gaurav Ketkar
969f00a4da Update submit-a-ticket.md (#50822) 
Co-authored-by: Joe Clark <31087804+jc-clark@users.noreply.github.com>
 2024-05-28 22:31:22 +00:00
Laura Coursen
462f7e452d Replace unnecessary uses of prodname_dotcom_the_website (#50591) 
Co-authored-by: mc <42146119+mchammer01@users.noreply.github.com>
 2024-05-14 13:05:26 +00:00
Cory Calahan
4870baefc0 Updated scope-of-support.md (#50472) 
Co-authored-by: mc <42146119+mchammer01@users.noreply.github.com>
 2024-05-09 10:49:26 +00:00
Laura Coursen
2801490fd0 Enterprise bug fixes for the week of April 8, 2024 (#50125) 2024-04-15 14:07:55 +00:00
Sophie
0715e75e94 [Improvement]: Setting priority of tickets is no longer an option. (#49361) 2024-02-27 11:27:18 +00:00
Tim Burgan
a11c7de77d Update how customers select Priority when creating Support Tickets (#48896) 
Co-authored-by: mc <42146119+mchammer01@users.noreply.github.com>
Co-authored-by: Laura Coursen <lecoursen@github.com>
 2024-02-05 06:38:01 +00:00
adjn
dd8a197a9b Add Kubernetes example to scope-of-support.md (#48909) 
Co-authored-by: Annelisa Stephan <meowius@github.com>
Co-authored-by: mischa <22231680+mischa0083@users.noreply.github.com>
Co-authored-by: Cory Calahan <corycalahan@github.com>
Co-authored-by: Sophie <29382425+sophietheking@users.noreply.github.com>
 2024-02-01 18:57:59 +00:00
Peter Bengtsson
e02c63f2e8 Remove GHAE in Liquid and front matter (17) (#48952) 2024-02-01 12:36:28 +00:00
Sophie
ce10b723b3 [Improvement]: Ensure that Beta Features are Out-of-Scope in Support (#48857) 2024-01-31 09:05:04 +00:00
Anne-Marie
4745e894db [Improvement]: Update support docs to account for different plans #13117 (#48765) 
Co-authored-by: Elijah Buck <buckelij@github.com>
 2024-01-29 14:55:17 +00:00
Peter Bengtsson
eb9571a80d Remove GHAE in Liquid and front matter (7) (#48772) 2024-01-23 13:12:04 +00:00
mc
cb5d07df57 Update "broken" link (#48747) 2024-01-18 11:32:24 +00:00
Sarto Jama
a58bd37685 Update prodname_support_forum_with_url.md (#45846) 
Co-authored-by: Kevin Heis <heiskr@users.noreply.github.com>
 2023-11-13 17:41:06 +00:00
Sarto Jama
5ba4dd1902 Update help_resources.md (#45690) 
Co-authored-by: Joe Clark <31087804+jc-clark@users.noreply.github.com>
 2023-11-06 22:21:49 +00:00
Anne-Marie
bd1c4f2751 [Improvement]: Update Support Portal links #10816 (#41808) 2023-10-17 07:35:22 +00:00
Sophie
7fed2156b2 [Improvement]: Standardize variables used to link to community forums/discussions (#43849) 2023-10-06 08:38:11 +00:00
Joe Clark
683a9a5eea Add crisis prevention information into GHES support docs (#40184) 2023-10-03 18:28:31 +00:00
Joe Clark
d3948c2c75 Revert "add mentions of crisis prevention" (#40182) 2023-08-02 19:35:44 +00:00
Simon Giesemann
1daafdc080 add mentions of crisis prevention (#39775) 
Co-authored-by: jc-clark <jc-clark@github.com>
Co-authored-by: Joe Clark <31087804+jc-clark@users.noreply.github.com>
 2023-08-02 16:20:09 +00:00
Gaurav Ketkar
96658c2645 Update about-github-support.md (#39131) 
Co-authored-by: Sophie <29382425+sophietheking@users.noreply.github.com>
 2023-07-19 07:01:46 +00:00
Grace Park
1dfa5c251e Fix ordered lists to only use 1. (#38283) 
Co-authored-by: Rachael Sewell <rachmari@github.com>
 2023-06-26 16:25:04 -07:00
Grace Park
cbda3f2434 Fix trailing spaces in content and data (#37904) 2023-06-23 10:45:10 -07:00
Grace Park
82bf353afd Add new line character to lines without it (#38196) 2023-06-21 16:03:41 +00:00
Laura Coursen
c31dda8d7f Fix versioning for ticket priorities (#36614) 
Co-authored-by: Matt Pollard <mattpollard@users.noreply.github.com>
 2023-06-20 15:39:00 +00:00
Isaac Brown
1826c640e9 Update screenshots with short alt text (#37829) 2023-06-19 11:19:19 +00:00
Rachael Sewell
ab9ec27502 Fix commonmark issues in data reusables (#37424) 2023-06-05 19:16:36 +00:00
Laura Coursen
64b48cbabb Enterprise bug fixes for the week of May 22, 2023 (#37267) 
Co-authored-by: Matt Pollard <mattpollard@users.noreply.github.com>
 2023-06-01 13:45:07 +00:00
Joe Clark
5660180e48 Enterprise bug fix hour for the week of April 24, 2023 (#36725) 
Co-authored-by: Matt Pollard <mattpollard@users.noreply.github.com>
 2023-05-02 17:17:30 +00:00
Laura Coursen
e1b1b94705 Clarify that callbacks are done at the discretion of the agent (#36643) 2023-04-27 14:06:33 +00:00
Sho Mizutani
a9f20ab442 Migrate "About the Support Portal" doc from support.github.com (#36068) 
Co-authored-by: Chris Wilson ⚡ <chris@mrchrisw.work>
Co-authored-by: Laura Coursen <lecoursen@github.com>
 2023-04-12 14:28:09 +00:00