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[Improvement]: Ensure that Beta Features are Out-of-Scope in Support (#48857)

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Sophie
2024-01-31 10:05:04 +01:00
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data/reusables/support/scope-of-support.md
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@@ -1,4 +1,5 @@
If your support request is outside of the scope of what our team can help you with, we may recommend next steps to resolve your issue outside of {% data variables.contact.github_support %}. Your support request is possibly out of {% data variables.contact.github_support %}'s scope if the request is primarily about:
- Third party integrations, such as Jira{% ifversion ghes %}
- Hardware setup{% endif %}
- CI/CD, such as Jenkins
@@ -6,5 +7,6 @@ If your support request is outside of the scope of what our team can help you wi
- Configuration of external authentication systems, such as SAML identity providers
- Open source projects
- Writing or debugging new queries for {% data variables.product.prodname_codeql %}
- Beta features. Support for beta features is out of {% data variables.contact.github_support %}'s scope. {% ifversion ghec or ghes %}For support with beta features, you can contact your account manager on {% data variables.contact.contact_enterprise_sales %}.{% endif %}
If you're uncertain if the issue is out of scope, open a ticket and we're happy to help you determine the best way to proceed.