jprdonnelly/docs
1
0
Fork 0
mirror of synced 2025-12-30 12:02:01 -05:00
Code Issues Projects Releases Wiki Activity
47,648 Commits 28 Branches 1 Tag
4870baefc01bc511d6be19a9c710dfd1287bb5ff
Commit Graph

94 Commits

Author SHA1 Message Date
Cory Calahan
4870baefc0 Updated scope-of-support.md (#50472) 
Co-authored-by: mc <42146119+mchammer01@users.noreply.github.com>
 2024-05-09 10:49:26 +00:00
Laura Coursen
2801490fd0 Enterprise bug fixes for the week of April 8, 2024 (#50125) 2024-04-15 14:07:55 +00:00
Sophie
0715e75e94 [Improvement]: Setting priority of tickets is no longer an option. (#49361) 2024-02-27 11:27:18 +00:00
Tim Burgan
a11c7de77d Update how customers select Priority when creating Support Tickets (#48896) 
Co-authored-by: mc <42146119+mchammer01@users.noreply.github.com>
Co-authored-by: Laura Coursen <lecoursen@github.com>
 2024-02-05 06:38:01 +00:00
adjn
dd8a197a9b Add Kubernetes example to scope-of-support.md (#48909) 
Co-authored-by: Annelisa Stephan <meowius@github.com>
Co-authored-by: mischa <22231680+mischa0083@users.noreply.github.com>
Co-authored-by: Cory Calahan <corycalahan@github.com>
Co-authored-by: Sophie <29382425+sophietheking@users.noreply.github.com>
 2024-02-01 18:57:59 +00:00
Peter Bengtsson
e02c63f2e8 Remove GHAE in Liquid and front matter (17) (#48952) 2024-02-01 12:36:28 +00:00
Sophie
ce10b723b3 [Improvement]: Ensure that Beta Features are Out-of-Scope in Support (#48857) 2024-01-31 09:05:04 +00:00
Anne-Marie
4745e894db [Improvement]: Update support docs to account for different plans #13117 (#48765) 
Co-authored-by: Elijah Buck <buckelij@github.com>
 2024-01-29 14:55:17 +00:00
Peter Bengtsson
eb9571a80d Remove GHAE in Liquid and front matter (7) (#48772) 2024-01-23 13:12:04 +00:00
mc
cb5d07df57 Update "broken" link (#48747) 2024-01-18 11:32:24 +00:00
Sarto Jama
a58bd37685 Update prodname_support_forum_with_url.md (#45846) 
Co-authored-by: Kevin Heis <heiskr@users.noreply.github.com>
 2023-11-13 17:41:06 +00:00
Sarto Jama
5ba4dd1902 Update help_resources.md (#45690) 
Co-authored-by: Joe Clark <31087804+jc-clark@users.noreply.github.com>
 2023-11-06 22:21:49 +00:00
Anne-Marie
bd1c4f2751 [Improvement]: Update Support Portal links #10816 (#41808) 2023-10-17 07:35:22 +00:00
Sophie
7fed2156b2 [Improvement]: Standardize variables used to link to community forums/discussions (#43849) 2023-10-06 08:38:11 +00:00
Joe Clark
683a9a5eea Add crisis prevention information into GHES support docs (#40184) 2023-10-03 18:28:31 +00:00
Joe Clark
d3948c2c75 Revert "add mentions of crisis prevention" (#40182) 2023-08-02 19:35:44 +00:00
Simon Giesemann
1daafdc080 add mentions of crisis prevention (#39775) 
Co-authored-by: jc-clark <jc-clark@github.com>
Co-authored-by: Joe Clark <31087804+jc-clark@users.noreply.github.com>
 2023-08-02 16:20:09 +00:00
Gaurav Ketkar
96658c2645 Update about-github-support.md (#39131) 
Co-authored-by: Sophie <29382425+sophietheking@users.noreply.github.com>
 2023-07-19 07:01:46 +00:00
Grace Park
1dfa5c251e Fix ordered lists to only use 1. (#38283) 
Co-authored-by: Rachael Sewell <rachmari@github.com>
 2023-06-26 16:25:04 -07:00
Grace Park
cbda3f2434 Fix trailing spaces in content and data (#37904) 2023-06-23 10:45:10 -07:00
Grace Park
82bf353afd Add new line character to lines without it (#38196) 2023-06-21 16:03:41 +00:00
Laura Coursen
c31dda8d7f Fix versioning for ticket priorities (#36614) 
Co-authored-by: Matt Pollard <mattpollard@users.noreply.github.com>
 2023-06-20 15:39:00 +00:00
Isaac Brown
1826c640e9 Update screenshots with short alt text (#37829) 2023-06-19 11:19:19 +00:00
Rachael Sewell
ab9ec27502 Fix commonmark issues in data reusables (#37424) 2023-06-05 19:16:36 +00:00
Laura Coursen
64b48cbabb Enterprise bug fixes for the week of May 22, 2023 (#37267) 
Co-authored-by: Matt Pollard <mattpollard@users.noreply.github.com>
 2023-06-01 13:45:07 +00:00
Joe Clark
5660180e48 Enterprise bug fix hour for the week of April 24, 2023 (#36725) 
Co-authored-by: Matt Pollard <mattpollard@users.noreply.github.com>
 2023-05-02 17:17:30 +00:00
Laura Coursen
e1b1b94705 Clarify that callbacks are done at the discretion of the agent (#36643) 2023-04-27 14:06:33 +00:00
Sho Mizutani
a9f20ab442 Migrate "About the Support Portal" doc from support.github.com (#36068) 
Co-authored-by: Chris Wilson ⚡ <chris@mrchrisw.work>
Co-authored-by: Laura Coursen <lecoursen@github.com>
 2023-04-12 14:28:09 +00:00
jc-clark
8968d04f1f fix spacing 2023-03-17 11:31:55 -07:00
jc-clark
54b3c992c9 add variables and update content 2023-03-17 11:29:24 -07:00
jc-clark
7e6be98acd add a reusable for duplicate content 2023-03-16 15:20:42 -07:00
mc
1190ba5ada [Accessibility] - review and update screenshots in the images/help/support directory (#34868) 2023-02-21 09:25:21 +00:00
Peter Bengtsson
b7c7dbf672 Update all internal links (#34787) 2023-02-15 15:16:18 +00:00
Peter Bengtsson
e6172b87ba correct some hardcoded /en/ language internal links (#34739) 2023-02-14 20:53:27 +00:00
Sophie
03be2e904d [Improvement]: New snapshot and hint box for Creating a support ticket (#34508) 
Co-authored-by: github-actions <github-actions@github.com>
Co-authored-by: Ben Ahmady <32935794+subatoi@users.noreply.github.com>
 2023-02-13 08:42:00 +00:00
Matt Pollard
3aa08271cb Fix typo in reusable about Premium Support (#34631) 2023-02-10 09:08:46 +00:00
Peter Bengtsson
3c7b72ba66 fix old site policy data protection agreement link (#34244) 2023-01-27 21:15:36 +00:00
Kevin Heis
74e64648e6 Reformat towards deprecation 3.3 (#34181) 2023-01-26 16:13:09 +00:00
Laura Coursen
e0ecbf4a79 Update Premium Support details (#33606) 2022-12-15 21:06:13 +00:00
Anne-Marie
539960da38 [2022-12-05] Document translation of support ticket comments #7974 (#33231) 
Co-authored-by: github-actions <github-actions@github.com>
Co-authored-by: Sophie <29382425+sophietheking@users.noreply.github.com>
 2022-12-07 08:25:09 +00:00
Ben Ahmady
bddda0c081 Remove LGTM references in 'scope of support' reusable (#32899) 
Co-authored-by: Vanessa <vgrl@github.com>
 2022-11-24 10:20:31 +00:00
Peter Bengtsson
93d98d8786 www.github.com redirects to github.com (#32084) 2022-11-15 15:08:29 +00:00
Rachael Sewell
3e998f61d5 use azure blob storage for archived enterprise versions (#31883) 
Co-authored-by: Laura Coursen <lecoursen@github.com>
Co-authored-by: mchammer01 <42146119+mchammer01@users.noreply.github.com>
 2022-10-25 12:03:38 -07:00
Joe Clark
74a679dc51 Make product variables for Enterprise translation-friendly (#31628) 
Co-authored-by: Laura Coursen <lecoursen@github.com>
Co-authored-by: Evan Bonsignori <ebonsignori@github.com>
 2022-10-17 18:54:05 +00:00
Sarah Edwards
7d67e12c16 Make product variables for APIs translation-friendly (#31465) 2022-10-07 14:52:51 +00:00
Sarita Iyer
a0c33a9275 Merge branch 'main' into github-community-org-level-discussion 2022-07-28 13:56:13 -04:00
Gaurav Ketkar
92be8deeb5 Add note in the Warning to include the Support portal (#28107) 2022-07-27 06:49:17 +00:00
Sarita Iyer
f5858b910f updates based on feedback and a few more URLs 2022-07-25 12:48:53 -04:00
Sarita Iyer
a05f17e3ac replace old communityURL 2022-07-21 15:41:30 -04:00
Laura Coursen
610583e998 Fix typo 2022-07-01 08:26:51 +01:00