docs/content/copilot/troubleshooting-github-copilot/troubleshooting-issues-with-github-copilot-chat.md

---
title: Troubleshooting issues with GitHub Copilot Chat
intro: 'This guide describes common issues with {% data variables.product.prodname_copilot_chat_short %} and how to resolve them.'
product: '{% data reusables.gated-features.copilot-chat-callout %}'
defaultTool: vscode
topics:
  - Copilot
  - Troubleshooting
versions:
  feature: copilot
shortTitle: Copilot Chat
redirect_from:
  - /copilot/troubleshooting-github-copilot/troubleshooting-issues-with-github-copilot-chat-in-ides
  - /copilot/troubleshooting-github-copilot/troubleshooting-authentication-issues-with-github-copilot-chat
---

You can use {% data variables.product.prodname_copilot_chat %} in your IDE or on the {% data variables.product.github %} website. Click the tabs above for troubleshooting information for {% data variables.product.prodname_copilot_short %} in {% data variables.product.prodname_vs %}, {% data variables.product.prodname_vscode %}, and on {% data variables.product.github %} in the browser.

If you need help with {% data variables.product.prodname_copilot_chat_short %} and can't find the answer here, you can report a bug or ask for help. For more information, see [Sharing feedback about {% data variables.product.prodname_copilot_chat %}](/copilot/github-copilot-chat/copilot-chat-in-ides/using-github-copilot-chat-in-your-ide#sharing-feedback-about-github-copilot-chat).

{% vscode %}

If you can't find {% data variables.product.prodname_copilot_chat_short %} in your editor, make sure you have checked the [Prerequisites](/copilot/github-copilot-chat/copilot-chat-in-ides/using-github-copilot-chat-in-your-ide#prerequisites) section.

## Troubleshooting issues caused by version incompatibility

{% data reusables.copilot.vscode-version-compatibility %}

To use {% data variables.product.prodname_copilot_chat_short %}, make sure you are using the [latest version of {% data variables.product.prodname_vscode %}](https://code.visualstudio.com/updates).

## Troubleshooting authentication issues in your editor

{% data reusables.copilot.sign-in-ghecom %} See [AUTOTITLE](/copilot/managing-copilot/configure-personal-settings/using-github-copilot-with-an-account-on-ghecom).

### Troubleshooting authentication issues in {% data variables.product.prodname_vscode %}

If you are signed in to {% data variables.product.github %} but {% data variables.product.prodname_copilot_short %} is unavailable in {% data variables.product.prodname_vscode %}, it may be due to an authentication problem. Try the following steps to resolve the issue:

1. In the bottom left corner of the {% data variables.product.prodname_vscode %} window, click the **Accounts** icon, hover over your {% data variables.product.prodname_dotcom %} username, and click the **Sign out** button.
1. To reload {% data variables.product.prodname_vscode %}, press <kbd>F1</kbd> to open the command palette, and select **Developer: Reload Window**.
1. After {% data variables.product.prodname_vscode %} reloads, sign back in to your {% data variables.product.prodname_dotcom %} account.

{% endvscode %}

{% visualstudio %}

If you can't find {% data variables.product.prodname_copilot_chat_short %} in your editor, make sure you have checked the [Prerequisites](/copilot/github-copilot-chat/copilot-chat-in-ides/using-github-copilot-chat-in-your-ide#prerequisites) section.

## Troubleshooting authentication issues in your editor

{% data reusables.copilot.sign-in-ghecom %} See [AUTOTITLE](/copilot/managing-copilot/configure-personal-settings/using-github-copilot-with-an-account-on-ghecom).

### Troubleshooting authentication issues in {% data variables.product.prodname_vs %}

If you are experiencing authentication issues after installing the {% data variables.product.prodname_copilot_chat %} extension in {% data variables.product.prodname_vs %}, you can try the following steps to resolve the issue.

1. Check that the {% data variables.product.prodname_dotcom %} ID you are signed into {% data variables.product.prodname_vs %} with is the same as the one you have been granted access to {% data variables.product.prodname_copilot_chat %} with.
1. Check whether your {% data variables.product.prodname_dotcom %} ID/credentials need refreshing in {% data variables.product.prodname_vs %}. For more information, see [Work with {% data variables.product.prodname_dotcom %} accounts in {% data variables.product.prodname_vs %}](https://learn.microsoft.com/en-us/visualstudio/ide/work-with-github-accounts?view=vs-2022) in the {% data variables.product.prodname_vs %} documentation.
1. Try removing and re-adding your {% data variables.product.prodname_dotcom %} ID to {% data variables.product.prodname_vs %} and restarting {% data variables.product.prodname_vs %}.
1. If the above steps don't work, click the **Share feedback** button and select **Report a problem** to report the issue to the {% data variables.product.prodname_vs %} team.

    ![Screenshot of the share feedback button in {% data variables.product.prodname_vs %}.](/assets/images/help/copilot/vs-share-feedback-button.png)

{% endvisualstudio %}

{% webui %}

## Troubleshooting interrupted chat responses

If a chat response terminates unexpectedly, before the response is complete, try resubmitting the question.

In {% data variables.product.prodname_copilot_chat_short %}'s immersive view (the [github.com/copilot](https://github.com/copilot) page), you can resubmit your question by clicking the {% octicon "sync" aria-label="Retry" %} button under the chat response.

{% endwebui %}