caaee7a124
* Add back changes from prior to purge * Manually fix some invalid Liquid * Updoot render-content * Improve test messages to show correct output * Run el scripto * Pass the remaining test
44 lines
3.0 KiB
Markdown
44 lines
3.0 KiB
Markdown
---
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title: Submitting a ticket
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intro: 'You can submit a ticket to {% data variables.contact.github_support %} using the support portal.'
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redirect_from:
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- /articles/submitting-a-ticket
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versions:
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free-pro-team: '*'
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---
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If your account uses a paid {% data variables.product.prodname_dotcom %} product, you can directly contact {% data variables.contact.github_support %}. If your account uses {% data variables.product.prodname_free_user %} for user accounts and organizations, you can contact {% data variables.contact.contact_support %} to report account, security, and abuse issues. For more information, see "[About GitHub Support](/github/working-with-github-support/about-github-support)."
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If you use {% data variables.product.prodname_ghe_server %}, {% data variables.product.prodname_ghe_cloud %}, or the {% data variables.product.premium_support_plan %} you must submit tickets using the {% data variables.contact.enterprise_portal %}.
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### Submitting a ticket using the {% data variables.contact.support_portal %}
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1. Navigate to the {% data variables.contact.contact_support_portal %}.
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2. Under "Name," type your name.
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3. Use the Email drop-down menu, and select the email address you'd like {% data variables.contact.github_support %} to contact.
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4. Under "Subject", type a descriptive title for the issue you're having.
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5. Under "How can we help", provide any additional information that will help the Support team troubleshoot the problem. Helpful information may include:
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- Steps to reproduce the issue
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- Any special circumstances surrounding the discovery of the issue (for example, the first occurrence or occurrence after a specific event, frequency of occurrence, business impact of the problem, and suggested urgency)
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- Exact wording of error messages
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6. Optionally, attach files by dragging and dropping, uploading, or pasting from the clipboard.
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7. Click **Send request**.
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### Submitting a ticket using the {% data variables.contact.enterprise_portal %}
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1. Navigate to the {% data variables.contact.contact_enterprise_portal %}.
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5. Click **Submit a Ticket**
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{% data reusables.enterprise_enterprise_support.submit-support-ticket-first-section %}
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{% data reusables.enterprise_enterprise_support.submit-support-ticket-second-section %}
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### Further reading
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- "[{% data variables.product.prodname_dotcom %}'s products](/github/getting-started-with-github/githubs-products)"
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- "[About {% data variables.contact.github_support %}](/articles/about-github-support)"
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- "[About {% data variables.contact.premium_support %} for {% data variables.product.prodname_ghe_cloud %}](/articles/about-github-premium-support-for-github-enterprise-cloud)."
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