docs/data/reusables/support/premium-support-features.md

In addition to all of the benefits of {% data variables.contact.enterprise_support %}, {% data variables.product.prodname_enterprise %} customers can purchase {% data variables.contact.premium_support %}, which offers:

• Written support, in English, through our support portal 24 hours per day, 7 days per week
• Phone support via callback request, in English, through our support portal 24 hours per day, 7 days per week
• A Service Level Agreement (SLA) with guaranteed initial response times
• Access to premium content
• Scheduled Health Checks
• Administration assistance hours ({% data variables.product.premium_plus_support_plan %} only)