8 lines
657 B
Markdown
8 lines
657 B
Markdown
In addition to all of the benefits of {% data variables.contact.enterprise_support %}, {% data variables.product.prodname_enterprise %} customers can purchase {% data variables.contact.premium_support %}, which offers:
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- Written support, in English, through our support portal 24 hours per day, 7 days per week
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- Phone support via callback request, in English, through our support portal 24 hours per day, 7 days per week
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- A Service Level Agreement (SLA) with guaranteed initial response times
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- Access to premium content
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- Scheduled Health Checks
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- Administration assistance hours ({% data variables.product.premium_plus_support_plan %} only)
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