485ed00b62
Co-authored-by: Emma Hayles <40141184+ehayles@users.noreply.github.com> Co-authored-by: Sophie <29382425+sophietheking@users.noreply.github.com> Co-authored-by: Yulia Izotova <100880137+YuliaIz@users.noreply.github.com>
35 lines
2.3 KiB
Markdown
35 lines
2.3 KiB
Markdown
---
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title: About GitHub Special Events Support
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shortTitle: GitHub Special Events Support
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intro: '{% data variables.contact.special_events_support %} is an optional support offering for {% data variables.product.prodname_enterprise %} customers who need dedicated assistance during critical events.'
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versions:
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ghec: '*'
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ghes: '*'
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topics:
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- Support
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---
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## About {% data variables.contact.special_events_support %}
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When your business is preparing for a major televised event, election, retail launch, or other high-stakes enterprise milestone—whether that means maintaining continuity or supporting seasonal traffic—{% data variables.product.github %}’s {% data variables.contact.special_events_support %} provides dedicated expertise to help you manage increased demands.
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At {% data variables.product.github %}, we work to understand customers and their evolving operational requirements. {% data variables.contact.special_events_support %} offers focused, time-bound support designed to help teams prepare for, monitor, and respond to activity surrounding business-critical events.
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## What's included with {% data variables.contact.special_events_support %}?
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{% data variables.contact.special_events_support %} provides tailored 24- or 48-hour support packages led by Support Engineers. These packages include:
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* Strategic pre-event planning and system health checks to make sure you’re prepared.
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* Rapid, real-time response via a designated channel throughout your event.
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* Post-event debriefs with actionable recommendations to drive future success.
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## How {% data variables.contact.special_events_support %} works
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{% data variables.contact.special_events_support %} is available to all {% data variables.product.prodname_enterprise %} customers. {% data variables.contact.premium_support %} customers can add this offering for additional support coverage during critical moments.
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The service uses a simple booking process and first-come, first-served scheduling. It offers a flexible, time-bound option for organizations that need additional support capacity during high-impact events.
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## Signing up for {% data variables.contact.special_events_support %}
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To sign up for {% data variables.contact.special_events_support %}, [contact our account management team](https://enterprise.github.com/contact).
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