d9a3a8ea61
Co-authored-by: Jules Porter <jules-p@users.noreply.github.com> Co-authored-by: Hector Alfaro <hectorsector@github.com>
39 lines
2.8 KiB
Markdown
39 lines
2.8 KiB
Markdown
---
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title: Troubleshooting authentication issues with GitHub Copilot Chat
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intro: Troubleshooting help for authentication issues with {% data variables.product.prodname_copilot_chat %}.
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product: '{% data reusables.gated-features.copilot-chat %}'
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defaultTool: vscode
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topics:
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- Copilot
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- Troubleshooting
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versions:
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feature: copilot
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shortTitle: Authentication issues with Copilot Chat
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---
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{% vscode %}
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## Troubleshooting authentication issues with {% data variables.product.prodname_copilot_chat %} in {% data variables.product.prodname_vscode %}
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If you are experiencing authentication issues after installing the {% data variables.product.prodname_copilot_chat %} extension in {% data variables.product.prodname_vscode %}, you can try the following steps to resolve the issue.
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1. In the bottom left corner of the {% data variables.product.prodname_vscode %} window, click the **Accounts** icon, hover over your {% data variables.product.prodname_dotcom %} username, and click the **Sign out** button.
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1. To reload {% data variables.product.prodname_vscode %}, press <kbd>F1</kbd> to open the command palette, and select **Developer: Reload Window**.
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1. After {% data variables.product.prodname_vscode %} reloads, sign back in to your {% data variables.product.prodname_dotcom %} account.
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{% endvscode %}
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{% visualstudio %}
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## Troubleshooting authentication issues with {% data variables.product.prodname_copilot_chat %} in {% data variables.product.prodname_vs %}
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If you are experiencing authentication issues after installing the {% data variables.product.prodname_copilot_chat %} extension in {% data variables.product.prodname_vs %}, you can try the following steps to resolve the issue.
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1. Check that the {% data variables.product.prodname_dotcom %} ID you are signed into {% data variables.product.prodname_vs %} with is the same as the one that you have been granted acess to {% data variables.product.prodname_copilot_chat %} with.
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1. Check whether your {% data variables.product.prodname_dotcom %} ID/credentials need refreshing in {% data variables.product.prodname_vs %}. For more information, see ["Work with {% data variables.product.prodname_dotcom %} accounts in {% data variables.product.prodname_vs %}](https://learn.microsoft.com/en-us/visualstudio/ide/work-with-github-accounts?view=vs-2022)" in the {% data variables.product.prodname_vs %} documentation.
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1. Try removing and re-adding your {% data variables.product.prodname_dotcom %} ID to {% data variables.product.prodname_vs %} and restarting {% data variables.product.prodname_vs %}.
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1. If the above steps don't work, click the **Share feedback** button and select **Report a problem** to report the issue to the {% data variables.product.prodname_vs %} team.
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{% endvisualstudio %} |