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Co-authored-by: mchammer01 <42146119+mchammer01@users.noreply.github.com> Co-authored-by: Courtney Claessens <courtneycl@github.com> Co-authored-by: Anne-Marie <102995847+am-stead@users.noreply.github.com> Co-authored-by: Steve Guntrip <stevecat@github.com> Co-authored-by: github-actions <github-actions@github.com> Co-authored-by: Jules <19994093+jules-p@users.noreply.github.com> Co-authored-by: Jules Porter <jules-p@users.noreply.github.com> Co-authored-by: Sarita Iyer <66540150+saritai@users.noreply.github.com> Co-authored-by: hubwriter <hubwriter@github.com> Co-authored-by: Melissa Xie <mxie@users.noreply.github.com> Co-authored-by: Andy Feller <andyfeller@github.com> Co-authored-by: Felicity Chapman <felicitymay@github.com> Co-authored-by: Kelly Arwine <kellyarwine@github.com> Co-authored-by: Ben Ahmady <32935794+subatoi@users.noreply.github.com> Co-authored-by: Max Schaefer <54907921+max-schaefer@users.noreply.github.com> Co-authored-by: Tiferet Gazit <tiferet@github.com> Co-authored-by: Aditya Sharad <6874315+adityasharad@users.noreply.github.com> Co-authored-by: Andrew Eisenberg <aeisenberg@github.com> Co-authored-by: Isaac Brown <101839405+isaacmbrown@users.noreply.github.com> Co-authored-by: Annelisa Stephan <meowius@github.com> Co-authored-by: Vanessa <vgrl@github.com> Co-authored-by: Rachael Rose Renk <91027132+rachaelrenk@users.noreply.github.com> Co-authored-by: Matt Pollard <mattpollard@users.noreply.github.com> Co-authored-by: isaacmbrown <isaacmbrown@github.com> Co-authored-by: Greg Padak <gpadak@github.com>
55 lines
4.2 KiB
Markdown
55 lines
4.2 KiB
Markdown
---
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title: Troubleshooting common issues with GitHub Copilot
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intro: 'This guide describes the most common issues with {% data variables.product.prodname_copilot %} and how to resolve them.'
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versions:
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feature: copilot
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topics:
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- Copilot
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shortTitle: Common issues with GitHub Copilot
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---
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For questions about the general use of {% data variables.product.prodname_copilot %}, product impact, human oversight, and privacy, see the comprehensive list of [{% data variables.product.prodname_copilot %} FAQs](https://github.com/features/copilot#:~:text=Frequently%20asked%C2%A0questions).
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If {% data variables.product.prodname_copilot %} stops working, check {% data variables.product.prodname_dotcom %}'s [Status page](https://githubstatus.com) for any active incidents.
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## Unable to use the {% data variables.product.prodname_copilot %} extension in the IDE
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We recommend you follow the quickstart guide for {% data variables.product.prodname_copilot %} while setting up {% data variables.product.prodname_copilot %} on your machine. For more information, see "[AUTOTITLE](/copilot/quickstart)."
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The {% data variables.product.prodname_copilot %} extension is frequently updated to fix bugs and add new features. It's important to keep your extension up to date because older clients cannot communicate with the {% data variables.product.prodname_copilot %} servers. Update your {% data variables.product.prodname_copilot %} extension on all the machines you have it installed.
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For more information about configuring {% data variables.product.prodname_copilot %} in a supported IDE, see "[AUTOTITLE](/copilot/configuring-github-copilot/configuring-github-copilot-in-your-environment)."
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## {% data variables.product.prodname_copilot %} not working in some files
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If you're using {% data variables.product.prodname_copilot_for_business %}, you may not see code completion suggestions in your editor for some files. This happens when a file is excluded from being used by {% data variables.product.prodname_copilot %}. Content exclusion can be configured by a repository administrator, or by an organization owner.
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When a file is affected by a content exclusion setting, {% data variables.product.prodname_copilot %} will not suggest code completion in that file, and the content of that file will not be used to inform code completion suggestions in other files.
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{% data reusables.copilot.content-exclusion-tooltip %}
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## {% data variables.product.prodname_copilot %} content exclusions are not being applied
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{% data reusables.copilot.content-exclusions-scope %}
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{% data reusables.copilot.content-exclusions-delay %} For more information, see "[AUTOTITLE](/copilot/managing-copilot-business/configuring-content-exclusions-for-github-copilot#checking-the-affect-of-a-settings-change)."
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{% data reusables.copilot.content-exclusion-note %}
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## Error: "{% data variables.product.prodname_copilot %} could not connect to server. Extension activation failed"
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This error indicates that you either do not have a {% data variables.product.prodname_copilot %} subscription, or there was an error connecting to the {% data variables.product.prodname_dotcom %} API to request a token to use {% data variables.product.prodname_copilot %}.
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To request another token from api.github.com, try signing in and out of {% data variables.product.prodname_copilot %} from your IDE. Once you've logged out, {% data variables.product.prodname_copilot %} will prompt you to sign back in.
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If you still cannot connect to the server, you can create a discussion in our [discussion forum](https://github.com/orgs/community/discussions/categories/copilot). You can include log files from your IDE to help us troubleshoot the issue. For more information on obtaining log files from your specific IDE, see "[AUTOTITLE](/copilot/troubleshooting-github-copilot/viewing-logs-for-github-copilot-in-your-environment)."
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## {% data variables.product.prodname_copilot %} not suggesting multiple lines of code
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This is a known issue and our team is working towards a fix. For more information, see this comment on a [{% data variables.product.prodname_github_community %} discussion](https://github.com/orgs/community/discussions/40522#discussioncomment-4701470).
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## Further reading
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- "[AUTOTITLE](/free-pro-team@latest/site-policy/other-site-policies/github-and-trade-controls)"
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