8f964ea2cb
Co-authored-by: Matt Pollard <mattpollard@users.noreply.github.com> Co-authored-by: Grace Park <gracepark@github.com> Co-authored-by: Steve Guntrip <12534592+stevecat@users.noreply.github.com> Co-authored-by: Robert Sese <sese@github.com> Co-authored-by: Peter Bengtsson <peterbe@github.com> Co-authored-by: Rachael Sewell <rachmari@github.com>
51 lines
3.2 KiB
Markdown
51 lines
3.2 KiB
Markdown
---
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title: Submitting a ticket
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intro: 'You can submit a ticket to {% data variables.contact.github_support %} using the support portal.'
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redirect_from:
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- /articles/submitting-a-ticket
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versions:
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fpt: '*'
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ghec: '*'
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topics:
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- Jobs
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---
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## About ticket submission
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If your account uses a paid {% data variables.product.prodname_dotcom %} product, you can directly contact {% data variables.contact.github_support %}. If your account uses {% data variables.product.prodname_free_user %} for user accounts and organizations, you can use contact {% data variables.contact.github_support %} to report account, security, and abuse issues. For more information, see "[About GitHub Support](/github/working-with-github-support/about-github-support)."
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{% data reusables.enterprise-accounts.support-entitlements %}
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If you do not have an enterprise account, please use the {% data variables.contact.enterprise_portal %} to submit tickets. For more information about enterprise accounts, see "[About enterprise accounts](/enterprise-cloud@latest/admin/overview/about-enterprise-accounts)."
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## Submitting a ticket using the {% data variables.contact.support_portal %}
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1. Navigate to the {% data variables.contact.contact_support_portal %}.
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2. Under "Name," type your name.
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3. Use the Email drop-down menu, and select the email address you'd like {% data variables.contact.github_support %} to contact.
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4. Under "Subject", type a descriptive title for the issue you're having.
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5. Under "How can we help", provide any additional information that will help the Support team troubleshoot the problem. Helpful information may include:
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- Steps to reproduce the issue
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- Any special circumstances surrounding the discovery of the issue (for example, the first occurrence or occurrence after a specific event, frequency of occurrence, business impact of the problem, and suggested urgency)
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- Exact wording of error messages
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6. Optionally, attach files by dragging and dropping, uploading, or pasting from the clipboard.
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7. Click **Send request**.
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## Submitting a ticket using the {% data variables.contact.enterprise_portal %}
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{% data reusables.support.zendesk-deprecation %}
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1. Navigate to the {% data variables.contact.contact_enterprise_portal %}.
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5. Click **Submit a Ticket**
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{% data reusables.enterprise_enterprise_support.submit-support-ticket-first-section %}
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{% data reusables.enterprise_enterprise_support.submit-support-ticket-second-section %}
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## Further reading
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- "[{% data variables.product.prodname_dotcom %}'s products](/github/getting-started-with-github/githubs-products)"
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- "[About {% data variables.contact.github_support %}](/articles/about-github-support)"
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- "[About {% data variables.contact.premium_support %} for {% data variables.product.prodname_ghe_cloud %}](/articles/about-github-premium-support-for-github-enterprise-cloud)."
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