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title, intro, versions, topics, shortTitle
| title | intro | versions | topics | shortTitle | |||
|---|---|---|---|---|---|---|---|
| Troubleshooting common issues with GitHub Copilot | This guide describes the most common issues with {% data variables.product.prodname_copilot %} and how to resolve them. |
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Common issues with GitHub Copilot |
For questions about the general use of {% data variables.product.prodname_copilot %}, product impact, human oversight, and privacy, see the comprehensive list of {% data variables.product.prodname_copilot %} FAQs.
If {% data variables.product.prodname_copilot %} stops working, check {% data variables.product.prodname_dotcom %}'s Status page for any active incidents.
Unable to use the {% data variables.product.prodname_copilot %} extension in the IDE
We recommend you follow the quickstart guide for {% data variables.product.prodname_copilot %} while setting up {% data variables.product.prodname_copilot %} on your machine. For more information, see "AUTOTITLE."
The {% data variables.product.prodname_copilot %} extension is frequently updated to fix bugs and add new features. It's important to keep your extension up to date because older clients cannot communicate with the {% data variables.product.prodname_copilot %} servers. Update your {% data variables.product.prodname_copilot %} extension on all the machines you have it installed.
For more information about configuring {% data variables.product.prodname_copilot %} in a supported IDE, see "AUTOTITLE."
Error: "{% data variables.product.prodname_copilot %} could not connect to server. Extension activation failed"
This error indicates that you either do not have a {% data variables.product.prodname_copilot %} subscription, or there was an error connecting to the {% data variables.product.prodname_dotcom %} API to request a token to use {% data variables.product.prodname_copilot %}.
To request another token from api.github.com, try signing in and out of {% data variables.product.prodname_copilot %} from your IDE. Once you've logged out, {% data variables.product.prodname_copilot %} will prompt you to sign back in.
If you still cannot connect to the server, you can create a discussion in our discussion forum. You can include log files from your IDE to help us troubleshoot the issue. For more information on obtaining log files from your specific IDE, see "AUTOTITLE."
Error: "{% data variables.product.prodname_copilot %} could not connect to server. Extension activation failed: "read ETIMEDOUT" or “read ECONNRESET""
If you use a proxy server in your environment or are connected to a VPN, {% data variables.product.prodname_copilot %} may not be able to connect to the server.
The latest release of {% data variables.product.prodname_copilot %} for {% data variables.product.prodname_vscode %} and {% data variables.product.prodname_copilot %} for IntelliJ contains preliminary support for connecting through HTTP proxy servers. The current version supports basic HTTP proxy setups, with and without basic authentication. For more information, see this {% data variables.product.prodname_github_community %} discussion.
{% data variables.product.prodname_copilot %} not suggesting multiple lines of code
This is a known issue and our team is working towards a fix. For more information, see this comment on a {% data variables.product.prodname_github_community %} discussion.