12 lines
1.2 KiB
Markdown
12 lines
1.2 KiB
Markdown
In addition to all of the benefits of {% data variables.contact.enterprise_support %}, {% data variables.product.prodname_enterprise %} customers can purchase {% data variables.contact.premium_support %}, which offers:
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- Written support, in English, through our support portal 24 hours per day, 7 days per week
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- Phone support via callback request, in English, through our support portal 24 hours per day, 7 days per week
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- A Service Level Agreement (SLA) with guaranteed initial response times
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- Escalation management
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- The ability to escalate ticket progression in the {% data variables.contact.enterprise_portal %}
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- A dedicated team of Incident Coordinators who orchestrate all necessary {% data variables.product.company_short %} parties to resolve urgent tickets
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- Access to premium content
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- Health Checks
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- Application upgrade assistance: Before you upgrade {% data variables.product.prodname_ghe_server %}, we review your upgrade plans, playbooks, and other documentation and answer questions specific to your environment ({% data variables.product.premium_plus_support_plan %} only)
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- Technical advisory hours ({% data variables.product.premium_plus_support_plan %} only)
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