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Co-authored-by: mchammer01 <42146119+mchammer01@users.noreply.github.com> Co-authored-by: Courtney Claessens <courtneycl@github.com> Co-authored-by: Anne-Marie <102995847+am-stead@users.noreply.github.com> Co-authored-by: Steve Guntrip <stevecat@github.com> Co-authored-by: github-actions <github-actions@github.com> Co-authored-by: Jules <19994093+jules-p@users.noreply.github.com> Co-authored-by: Jules Porter <jules-p@users.noreply.github.com> Co-authored-by: Sarita Iyer <66540150+saritai@users.noreply.github.com> Co-authored-by: hubwriter <hubwriter@github.com> Co-authored-by: Melissa Xie <mxie@users.noreply.github.com> Co-authored-by: Andy Feller <andyfeller@github.com> Co-authored-by: Felicity Chapman <felicitymay@github.com> Co-authored-by: Kelly Arwine <kellyarwine@github.com> Co-authored-by: Ben Ahmady <32935794+subatoi@users.noreply.github.com> Co-authored-by: Max Schaefer <54907921+max-schaefer@users.noreply.github.com> Co-authored-by: Tiferet Gazit <tiferet@github.com> Co-authored-by: Aditya Sharad <6874315+adityasharad@users.noreply.github.com> Co-authored-by: Andrew Eisenberg <aeisenberg@github.com> Co-authored-by: Isaac Brown <101839405+isaacmbrown@users.noreply.github.com> Co-authored-by: Annelisa Stephan <meowius@github.com> Co-authored-by: Vanessa <vgrl@github.com> Co-authored-by: Rachael Rose Renk <91027132+rachaelrenk@users.noreply.github.com> Co-authored-by: Matt Pollard <mattpollard@users.noreply.github.com> Co-authored-by: isaacmbrown <isaacmbrown@github.com> Co-authored-by: Greg Padak <gpadak@github.com>
54 lines
4.1 KiB
Markdown
54 lines
4.1 KiB
Markdown
---
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title: Troubleshooting issues with GitHub Copilot Chat
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intro: Troubleshooting help for common issues with {% data variables.product.prodname_copilot_chat %}.
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product: '{% data reusables.gated-features.copilot-chat %}'
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defaultTool: vscode
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topics:
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- Copilot
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- Troubleshooting
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versions:
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feature: copilot
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shortTitle: Copilot Chat
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redirect_from:
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- /copilot/troubleshooting-github-copilot/troubleshooting-authentication-issues-with-github-copilot-chat
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---
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If you need help with {% data variables.product.prodname_copilot_chat %} and can't find the answer here, you can report a bug or ask for help. For more information, see "[Sharing feedback about {% data variables.product.prodname_copilot_chat %}](/copilot/github-copilot-chat/using-github-copilot-chat-in-your-ide#sharing-feedback-about-github-copilot-chat)."
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If you can't find {% data variables.product.prodname_copilot_chat %} in your editor, make sure you have checked the "[Prerequisites](/copilot/github-copilot-chat/using-github-copilot-chat-in-your-ide#prerequisites)" section.
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## Troubleshooting authentication issues in your editor
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You can use {% data variables.product.prodname_copilot_chat %} in {% data variables.product.prodname_vscode %} and {% data variables.product.prodname_vs %}. For troubleshooting information relevant to the editor you're using, use the tabs at the top of this article.
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{% vscode %}
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### Troubleshooting authentication issues in {% data variables.product.prodname_vscode %}
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If you are experiencing authentication issues after installing the {% data variables.product.prodname_copilot_chat %} extension in {% data variables.product.prodname_vscode %}, you can try the following steps to resolve the issue.
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1. In the bottom left corner of the {% data variables.product.prodname_vscode %} window, click the **Accounts** icon, hover over your {% data variables.product.prodname_dotcom %} username, and click the **Sign out** button.
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1. To reload {% data variables.product.prodname_vscode %}, press <kbd>F1</kbd> to open the command palette, and select **Developer: Reload Window**.
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1. After {% data variables.product.prodname_vscode %} reloads, sign back in to your {% data variables.product.prodname_dotcom %} account.
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{% endvscode %}
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{% visualstudio %}
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### Troubleshooting authentication issues in {% data variables.product.prodname_vs %}
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If you are experiencing authentication issues after installing the {% data variables.product.prodname_copilot_chat %} extension in {% data variables.product.prodname_vs %}, you can try the following steps to resolve the issue.
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1. Check that the {% data variables.product.prodname_dotcom %} ID you are signed into {% data variables.product.prodname_vs %} with is the same as the one that you have been granted acess to {% data variables.product.prodname_copilot_chat %} with.
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1. Check whether your {% data variables.product.prodname_dotcom %} ID/credentials need refreshing in {% data variables.product.prodname_vs %}. For more information, see "[Work with {% data variables.product.prodname_dotcom %} accounts in {% data variables.product.prodname_vs %}](https://learn.microsoft.com/en-us/visualstudio/ide/work-with-github-accounts?view=vs-2022)" in the {% data variables.product.prodname_vs %} documentation.
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1. Try removing and re-adding your {% data variables.product.prodname_dotcom %} ID to {% data variables.product.prodname_vs %} and restarting {% data variables.product.prodname_vs %}.
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1. If the above steps don't work, click the **Share feedback** button and select **Report a problem** to report the issue to the {% data variables.product.prodname_vs %} team.
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{% endvisualstudio %}
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## Error: "Oops, your response got filtered"
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You may encounter this error unexpectedly while using {% data variables.product.prodname_copilot_chat %}. {% data variables.product.company_short %} is aware of this issue and working to fix it. You can report the error in this [{% data variables.product.prodname_github_community %} discussion](https://github.com/orgs/community/discussions/56134).
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