55 lines
4.5 KiB
Markdown
55 lines
4.5 KiB
Markdown
---
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title: Reaching GitHub Support
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intro: 'Contact {% data variables.contact.enterprise_support %} using the {% if enterpriseServerVersions contains currentVersion %}{% data variables.product.prodname_ghe_server %} {% data variables.enterprise.management_console %} or{% endif %} the support portal.'
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redirect_from:
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- /enterprise/admin/guides/enterprise-support/reaching-github-enterprise-support/
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- /enterprise/admin/enterprise-support/reaching-github-support
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versions:
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enterprise-server: '*'
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---
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### Using automated ticketing systems
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Though we'll do our best to respond to automated support requests, we typically need more information than an automated ticketing system can give us to solve your issue. Whenever possible, please initiate support requests from a person or machine that {% data variables.contact.enterprise_support %} can interact with. For more information, see "[Preparing to submit a ticket](/enterprise/admin/guides/enterprise-support/preparing-to-submit-a-ticket)."
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### Contacting {% data variables.contact.enterprise_support %}
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{% data variables.contact.enterprise_support %} customers can open a support ticket using the {% if enterpriseServerVersions contains currentVersion %}{% data variables.product.prodname_ghe_server %} {% data variables.enterprise.management_console %} or the {% data variables.contact.contact_enterprise_portal %}{% elsif currentVersion == "github-ae@latest" %} the {% data variables.contact.contact_ae_portal %}{% endif %}. Mark the ticket's priority as {% data variables.product.support_ticket_priority_urgent %}, {% data variables.product.support_ticket_priority_high %}, {% data variables.product.support_ticket_priority_normal %}, or {% data variables.product.support_ticket_priority_low %}. For more information, see "[Assigning a priority to a support ticket](/enterprise/admin/guides/enterprise-support/about-github-enterprise-support#assigning-a-priority-to-a-support-ticket)" and "[Submitting a ticket](/enterprise/admin/guides/enterprise-support/submitting-a-ticket)."
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### Contacting {% data variables.contact.enterprise_support %}
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{% if enterpriseServerVersions contains currentVersion %}
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#### Viewing past support tickets
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You can use the {% data variables.contact.enterprise_portal %} to view past support tickets.
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1. Navigate to the {% data variables.contact.contact_enterprise_portal %}.
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2. Click **My tickets**.
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### Contacting {% data variables.contact.premium_support %}
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{% data variables.contact.enterprise_support %} customers can open a support ticket using the {% data variables.product.prodname_ghe_server %} {% data variables.enterprise.management_console %} or the {% data variables.contact.contact_enterprise_portal %}. Mark its priority as {% data variables.product.support_ticket_priority_urgent %}, {% data variables.product.support_ticket_priority_high %}, {% data variables.product.support_ticket_priority_normal %}, or {% data variables.product.support_ticket_priority_low %}. For more information, see "[Assigning a priority to a support ticket](/enterprise/admin/guides/enterprise-support/about-github-premium-support-for-github-enterprise-server#assigning-a-priority-to-a-support-ticket)" and "[Submitting a ticket](/enterprise/admin/guides/enterprise-support/submitting-a-ticket)."
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{% endif %}
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### Contacting sales
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For pricing, licensing, renewals, quotes, payments, and other related questions, contact {% data variables.contact.contact_enterprise_sales %} or call [+1 (877) 448-4820](tel:+1-877-448-4820).
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{% if enterpriseServerVersions contains currentVersion %}
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### Contacting training
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To learn more about training options, including customized trainings, see [{% data variables.product.company_short %}'s training site](https://services.github.com/).
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{% note %}
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**Note:** Training is included in the {% data variables.product.premium_plus_support_plan %}. For more information, see "[About {% data variables.contact.premium_support %} for {% data variables.product.prodname_ghe_server %}](/enterprise/admin/guides/enterprise-support/about-github-premium-support-for-github-enterprise-server)."
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{% endnote %}
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{% endif %}
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### Further reading
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- "[About {% data variables.contact.enterprise_support %}](/enterprise/admin/guides/enterprise-support/about-github-enterprise-support)"
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- "[About {% data variables.contact.premium_support %} for {% data variables.product.prodname_ghe_server %}](/enterprise/admin/guides/enterprise-support/about-github-premium-support-for-github-enterprise-server)."
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