caaee7a124
* Add back changes from prior to purge * Manually fix some invalid Liquid * Updoot render-content * Improve test messages to show correct output * Run el scripto * Pass the remaining test
35 lines
3.1 KiB
Markdown
35 lines
3.1 KiB
Markdown
---
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title: About GitHub Support
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intro: '{% data variables.contact.github_support %} can help you troubleshoot issues you run into while using {% data variables.product.prodname_dotcom %}.'
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redirect_from:
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- /articles/about-github-support
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versions:
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free-pro-team: '*'
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---
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### About {% data variables.contact.github_support %}
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Support options vary depending on your {% data variables.product.prodname_dotcom_the_website %} product. If you have any paid product, you can contact {% data variables.contact.github_support %}, in English. Your account may also include {% data variables.contact.premium_support %}.
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| | {% data variables.product.prodname_gcf %} | Standard support | Premium support |
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|----|---------------|-------|---------------|
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| {% data variables.product.prodname_free_user %} | X | | |
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| {% data variables.product.prodname_pro %} | X | X | |
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| {% data variables.product.prodname_team %} | X | X | |
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| {% data variables.product.prodname_ghe_cloud %} | X | X | X |
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| {% data variables.product.prodname_ghe_server %} | X | X | X |
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To see if there are currently any incidents affecting services on {% data variables.product.prodname_dotcom %}, or to subscribe and receive notifications of future status updates, visit {% data variables.product.prodname_dotcom %}'s [Status Page](https://www.githubstatus.com/).
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### Contacting {% data variables.contact.github_support %}
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{% data variables.product.prodname_free_user %} user and organization accounts can use the {% data variables.contact.community_support_forum %} to browse topics, ask questions, share solutions, and interact directly with {% data variables.contact.community_support %}. You can also contact {% data variables.contact.contact_support %} to report account, security, and abuse issues.
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On paid accounts, you can either contact {% data variables.contact.contact_support %} and, depending on your plan, contact {% data variables.contact.premium_support %} or {% data variables.contact.contact_ent_support %}. For more information about contacting {% data variables.contact.premium_support %}, see "[About {% data variables.contact.premium_support %} for {% data variables.product.prodname_ghe_cloud %}](/articles/about-github-premium-support-for-github-enterprise-cloud) or "[About {% data variables.contact.premium_support %} for {% data variables.product.prodname_ghe_server %}](/enterprise/admin/enterprise-support/about-github-premium-support-for-github-enterprise)."
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### Granting {% data variables.contact.github_support %} temporary access to a private repository
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If {% data variables.contact.github_support %} needs to access a private repository to address your support request, the owner of the repository will receive an email with a link to accept or decline temporary access. The owner will have 20 days to accept or decline the request before the request expires. If the owner accepts the request, {% data variables.contact.github_support %} will have access the repository for five days.
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{% data variables.contact.github_support %} will never access your private repositories without your explicit consent. For more information, see the [Terms of Service](/articles/github-terms-of-service#3-access).
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