1b0ac266ef
* Update support pages, new screenshots * Udpate vars and release notes * Fix variable * update dotcom submit a ticket fields * Apply suggestions from code review Co-authored-by: Elijah Buck <buckelij@github.com> * Update content/admin/enterprise-support/receiving-help-from-github-support/reaching-github-support.md Co-authored-by: Elijah Buck <buckelij@github.com> * Fixes and updates from feedback * include ghec version in link * Apply suggestions from code review Co-authored-by: Felicity Chapman <felicitymay@github.com> * remove from 'submit via management console' Co-authored-by: Elijah Buck <buckelij@github.com> Co-authored-by: Felicity Chapman <felicitymay@github.com> Co-authored-by: jmarlena <6732600+jmarlena@users.noreply.github.com>
40 lines
2.7 KiB
Markdown
40 lines
2.7 KiB
Markdown
---
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title: About GitHub Support
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intro: '{% data variables.contact.github_support %} can help you troubleshoot issues you run into while using {% data variables.product.prodname_dotcom %}.'
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redirect_from:
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- /articles/about-github-support
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versions:
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fpt: '*'
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ghec: '*'
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topics:
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- Jobs
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---
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## About {% data variables.contact.github_support %}
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Support options vary depending on your {% data variables.product.prodname_dotcom_the_website %} product. If you have any paid product, you can contact {% data variables.contact.github_support %}, in English. Your account may also include {% data variables.contact.premium_support %}.
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| | {% data variables.product.prodname_gcf %} | Standard support | Premium support |
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|----|---------------|-------|---------------|
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| {% data variables.product.prodname_free_user %} | X | | |
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| {% data variables.product.prodname_pro %} | X | X | |
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| {% data variables.product.prodname_team %} | X | X | |
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| {% data variables.product.prodname_ghe_cloud %} | X | X | X |
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| {% data variables.product.prodname_ghe_server %} | X | X | X |
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To see if there are currently any incidents affecting services on {% data variables.product.prodname_dotcom %}, or to subscribe and receive notifications of future status updates, visit {% data variables.product.prodname_dotcom %}'s [Status Page](https://www.githubstatus.com/).
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## Contacting {% data variables.contact.github_support %}
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{% data reusables.support.zendesk-old-tickets %}
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You can use the {% data variables.contact.community_support_forum %} to browse topics, ask questions, share solutions, and interact directly with {% data variables.contact.community_support %}.
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To report account, security, and abuse issues, or to receive assisted support for a paid account, visit the {% data variables.contact.contact_support_portal %}. Email communication from GitHub Support will always be sent from either a `github.com` or `githubsupport.com` address.
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## Granting {% data variables.contact.github_support %} temporary access to a private repository
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If {% data variables.contact.github_support %} needs to access a private repository to address your support request, the owner of the repository will receive an email with a link to accept or decline temporary access. The owner will have 20 days to accept or decline the request before the request expires. If the owner accepts the request, {% data variables.contact.github_support %} will have access the repository for five days.
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{% data variables.contact.github_support %} will never access your private repositories without your explicit consent. For more information, see the [Terms of Service](/free-pro-team@latest/github/site-policy/github-terms-of-service#3-access).
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