1b0ac266ef
* Update support pages, new screenshots * Udpate vars and release notes * Fix variable * update dotcom submit a ticket fields * Apply suggestions from code review Co-authored-by: Elijah Buck <buckelij@github.com> * Update content/admin/enterprise-support/receiving-help-from-github-support/reaching-github-support.md Co-authored-by: Elijah Buck <buckelij@github.com> * Fixes and updates from feedback * include ghec version in link * Apply suggestions from code review Co-authored-by: Felicity Chapman <felicitymay@github.com> * remove from 'submit via management console' Co-authored-by: Elijah Buck <buckelij@github.com> Co-authored-by: Felicity Chapman <felicitymay@github.com> Co-authored-by: jmarlena <6732600+jmarlena@users.noreply.github.com>
2.9 KiB
2.9 KiB
title, intro, redirect_from, versions, topics
| title | intro | redirect_from | versions | topics | ||||||
|---|---|---|---|---|---|---|---|---|---|---|
| Submitting a ticket | You can submit a ticket to {% data variables.contact.github_support %} using the support portal. |
|
|
|
About ticket submission
If your account uses a paid {% data variables.product.prodname_dotcom %} product, you can directly contact {% data variables.contact.github_support %}. If your account uses {% data variables.product.prodname_free_user %} for user accounts and organizations, you can use contact {% data variables.contact.github_support %} to report account, security, and abuse issues. For more information, see "About GitHub Support."
{% data reusables.enterprise-accounts.support-entitlements %}
If you do not have an enterprise account, please use the {% data variables.contact.enterprise_portal %} to submit tickets. For more information about enterprise accounts, see "About enterprise accounts."
Submitting a ticket using the {% data variables.contact.support_portal %}
{% data reusables.support.zendesk-old-tickets %}
- Navigate to the {% data variables.contact.contact_support_portal %}.
- Select the Account or organization drop-down menu and click the name of the account, organization, or enterprise your ticket is regarding.
- Select the From drop-down menu and click the email address you'd like {% data variables.contact.github_support %} to contact.
- Under "Subject", type a descriptive title for the issue you're having.
- Under "How can we help", provide any additional information that will help the Support team troubleshoot the problem. Helpful information may include:
- Steps to reproduce the issue
- Any special circumstances surrounding the discovery of the issue (for example, the first occurrence or occurrence after a specific event, frequency of occurrence, business impact of the problem, and suggested urgency)
- Exact wording of error messages
- Optionally, attach files by dragging and dropping, uploading, or pasting from the clipboard.
- Click Send request.
