1b0ac266ef
* Update support pages, new screenshots * Udpate vars and release notes * Fix variable * update dotcom submit a ticket fields * Apply suggestions from code review Co-authored-by: Elijah Buck <buckelij@github.com> * Update content/admin/enterprise-support/receiving-help-from-github-support/reaching-github-support.md Co-authored-by: Elijah Buck <buckelij@github.com> * Fixes and updates from feedback * include ghec version in link * Apply suggestions from code review Co-authored-by: Felicity Chapman <felicitymay@github.com> * remove from 'submit via management console' Co-authored-by: Elijah Buck <buckelij@github.com> Co-authored-by: Felicity Chapman <felicitymay@github.com> Co-authored-by: jmarlena <6732600+jmarlena@users.noreply.github.com>
43 lines
2.9 KiB
Markdown
43 lines
2.9 KiB
Markdown
---
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title: Submitting a ticket
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intro: 'You can submit a ticket to {% data variables.contact.github_support %} using the support portal.'
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redirect_from:
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- /articles/submitting-a-ticket
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versions:
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fpt: '*'
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ghec: '*'
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topics:
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- Jobs
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---
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## About ticket submission
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If your account uses a paid {% data variables.product.prodname_dotcom %} product, you can directly contact {% data variables.contact.github_support %}. If your account uses {% data variables.product.prodname_free_user %} for user accounts and organizations, you can use contact {% data variables.contact.github_support %} to report account, security, and abuse issues. For more information, see "[About GitHub Support](/github/working-with-github-support/about-github-support)."
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{% data reusables.enterprise-accounts.support-entitlements %}
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If you do not have an enterprise account, please use the {% data variables.contact.enterprise_portal %} to submit tickets. For more information about enterprise accounts, see "[About enterprise accounts](/enterprise-cloud@latest/admin/overview/about-enterprise-accounts)."
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## Submitting a ticket using the {% data variables.contact.support_portal %}
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{% data reusables.support.zendesk-old-tickets %}
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1. Navigate to the {% data variables.contact.contact_support_portal %}.
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2. Select the **Account or organization** drop-down menu and click the name of the account, organization, or enterprise your ticket is regarding.
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2. Select the **From** drop-down menu and click the email address you'd like {% data variables.contact.github_support %} to contact.
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4. Under "Subject", type a descriptive title for the issue you're having.
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5. Under "How can we help", provide any additional information that will help the Support team troubleshoot the problem. Helpful information may include:
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- Steps to reproduce the issue
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- Any special circumstances surrounding the discovery of the issue (for example, the first occurrence or occurrence after a specific event, frequency of occurrence, business impact of the problem, and suggested urgency)
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- Exact wording of error messages
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6. Optionally, attach files by dragging and dropping, uploading, or pasting from the clipboard.
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7. Click **Send request**.
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## Further reading
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- "[{% data variables.product.prodname_dotcom %}'s products](/github/getting-started-with-github/githubs-products)"
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- "[About {% data variables.contact.github_support %}](/articles/about-github-support)"
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- "[About {% data variables.contact.premium_support %} for {% data variables.product.prodname_ghe_cloud %}](/articles/about-github-premium-support-for-github-enterprise-cloud)."
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