110 lines
9.8 KiB
Markdown
110 lines
9.8 KiB
Markdown
---
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title: Troubleshooting Copilot coding agent
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shortTitle: Troubleshooting
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intro: 'Learn how to resolve problems that may occur when you assign tasks to {% data variables.product.prodname_copilot_short %}.'
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product: '{% data reusables.gated-features.copilot-coding-agent %}<br><a href="https://github.com/features/copilot/plans?ref_cta=Copilot+plans+signup&ref_loc=troubleshooting+copilot+coding+agent&ref_page=docs" target="_blank" class="btn btn-primary mt-3 mr-3 no-underline"><span>Sign up for {% data variables.product.prodname_copilot_short %}</span> {% octicon "link-external" height:16 %}</a>'
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versions:
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feature: copilot
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topics:
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- Copilot
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type: reference
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redirect_from:
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- /copilot/using-github-copilot/using-copilot-coding-agent-to-work-on-tasks/troubleshooting-copilot-coding-agent
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- /copilot/using-github-copilot/using-copilot-coding-agent-to-work-on-issues/troubleshooting-copilot-coding-agent
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- /early-access/copilot/coding-agent/troubleshooting-copilot-coding-agent
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---
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{% data reusables.copilot.coding-agent.preview-note %}
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## {% data variables.product.prodname_copilot_short %} is not available in the "Assignees" list on my issue
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You can only assign issues to {% data variables.product.prodname_copilot_short %} if you have access to {% data variables.product.prodname_copilot_short %} through either the **{% data variables.copilot.copilot_pro_plus %}** plan or the **{% data variables.copilot.copilot_enterprise %}** plan.
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If you do not already have a subscription for one of these plans, click this button for more information:<br>
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<a href="https://github.com/features/copilot/plans?ref_cta=Copilot+plans+signup&ref_loc=troubleshooting+copilot+coding+agent&ref_page=docs" target="_blank" class="btn btn-primary mt-3 mr-3 no-underline"><span>Sign up for {% data variables.product.prodname_copilot_short %}</span> {% octicon "link-external" height:16 aria-label="link-external" %}</a>
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If you _do_ have {% data variables.copilot.copilot_pro_plus %} or {% data variables.copilot.copilot_enterprise %}, check that {% data variables.copilot.copilot_coding_agent %} {% ifversion ghec %}is enabled and{% endif %} has not been manually disabled for the repository:
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{% ifversion ghec %}
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* If you are on the {% data variables.copilot.copilot_enterprise_short %} plan, your ability to use {% data variables.copilot.copilot_coding_agent %} is controlled at the enterprise level. See [AUTOTITLE](/enterprise-cloud@latest/copilot/managing-copilot/managing-copilot-for-your-enterprise/adding-copilot-coding-agent-to-enterprise).
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{% endif %}
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* For organization-owned repositories, the availability of {% data variables.copilot.copilot_coding_agent %} in the repository is configured in the settings for the organization. See [AUTOTITLE](/enterprise-cloud@latest/copilot/managing-copilot/managing-github-copilot-in-your-organization/adding-copilot-coding-agent-to-organization).
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* For personal repositories, the availability of {% data variables.copilot.copilot_coding_agent %} in the repository is configured in your account settings. See [AUTOTITLE](/copilot/managing-copilot/managing-copilot-as-an-individual-subscriber/managing-your-copilot-plan/managing-copilot-policies-as-an-individual-subscriber#enabling-or-disabling-copilot-coding-agent).
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> [!NOTE]
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> You can check whether {% data variables.copilot.copilot_coding_agent %} has been enabled for you in the features page of your {% data variables.product.prodname_copilot_short %} settings: [github.com/settings/copilot/features](https://github.com/settings/copilot/features).
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## I have an {% data variables.product.prodname_emu %} account and {% data variables.product.prodname_copilot_short %} won't work in my personal repository
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{% data reusables.copilot.coding-agent-emu-limitation %}
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If you have an {% data variables.enterprise.prodname_managed_user %} and try to assign {% data variables.product.prodname_copilot_short %} to an issue in a personal repository, you may see an error message reporting that {% data variables.product.prodname_actions %} are not available for your repository.
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To use {% data variables.copilot.copilot_coding_agent %}, you'll need to work with repositories owned by your organization instead of personal repositories.
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## {% data variables.product.prodname_copilot_short %} can't create a pull request from {% data variables.copilot.copilot_chat_short %}
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If you asked {% data variables.product.prodname_copilot_short %} to create a pull request and it responds that it cannot directly create a pull request, check that {% data variables.copilot.copilot_coding_agent %} is available.
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> [!IMPORTANT]
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> {% data reusables.copilot.coding-agent.use-chat-participant-in-vsc %}
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## I assigned an issue to {% data variables.product.prodname_copilot_short %}, but nothing is happening
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Wait a while, then refresh the page. You should see {% data variables.product.prodname_copilot_short %} leave an 👀 reaction on the issue. Shortly after this, {% data variables.product.prodname_copilot_short %} will open a draft pull request linked to the issue, which will be shown in the issue timeline.
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## {% data variables.product.prodname_copilot_short %} has opened a pull request, but nothing is happening
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If there is a "{% data variables.product.prodname_copilot_short %} started work" event in the pull request timeline, click **View session** to see the session logs. These will stream live, and you will be able to see what {% data variables.product.prodname_copilot_short %} is doing.
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## {% data variables.product.prodname_copilot_short %} won't respond to my pull request comments
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{% data reusables.copilot.coding-agent.write-access-required %}
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If you do have write access, and you add a comment on a pull request that is assigned to {% data variables.product.prodname_copilot_short %}, the comment is passed to {% data variables.copilot.copilot_coding_agent %}. An eyes emoji (👀) is added to your comment to indicate that {% data variables.copilot.copilot_coding_agent %} is considering your comment. If the agent proceeds to work on making changes in response to your comment a "{% data variables.product.prodname_copilot_short %} started work" event is added to the pull request timeline.
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If this doesn't happen, {% data variables.product.prodname_copilot_short %} may have been unassigned from the pull request, or {% data variables.product.prodname_copilot_short %} may have decided that your comment is not actionable.
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Check that {% data variables.product.prodname_copilot_short %} is assigned to the pull request. If it is, you can force {% data variables.product.prodname_copilot_short %} to respond to your comment by @mentioning {% data variables.product.prodname_copilot_short %} in the comment with `@copilot`.
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## Based on the agent session logs, {% data variables.product.prodname_copilot_short %} appears to be stuck
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{% data variables.product.prodname_copilot_short %} can appear to be stuck for a while, and then get moving again.
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If the session remains stuck, it will time out after an hour. You can retry by unassigning the issue and then reassigning it to {% data variables.product.prodname_copilot_short %}.
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If {% data variables.product.prodname_copilot_short %} got stuck while responding to a comment, try adding the same comment to the pull request again.
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## My {% data variables.product.prodname_actions %} workflows are not running when Copilot pushes
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{% data variables.product.prodname_actions %} workflows will not run automatically when {% data variables.product.prodname_copilot_short %} pushes changes to a pull request.
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To allow {% data variables.product.prodname_actions %} workflows to run, click the **Approve and run workflows** button in the pull request's merge box. See [AUTOTITLE](/copilot/using-github-copilot/coding-agent/reviewing-a-pull-request-created-by-copilot).
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## {% data variables.product.prodname_copilot_short %} is pushing changes which don't pass my CI checks
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While working on an issue, {% data variables.product.prodname_copilot_short %} has access to its own ephemeral development environment, powered by {% data variables.product.prodname_actions %}, where it can execute automated tests and linters to validate its work before it pushes.
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It is most likely to do this if given clear instructions on what to do. The best way to do this is with a `.github/copilot-instructions.md` file. See [AUTOTITLE](/copilot/using-github-copilot/coding-agent/best-practices-for-using-copilot-to-work-on-tasks#adding-custom-instructions-to-your-repository).
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## There is a warning from {% data variables.product.prodname_copilot %} about the firewall
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By default, {% data variables.product.prodname_copilot_short %}'s access to the internet is limited by a firewall.
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Limiting access to the internet helps to manage data exfiltration risks, where surprising behavior from {% data variables.product.prodname_copilot_short %} or malicious instructions given to it could lead to code or other sensitive information being leaked to remote locations.
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If {% data variables.product.prodname_copilot_short %} tries to make a request which is blocked by the firewall, a warning is added to the pull request body (if {% data variables.product.prodname_copilot_short %} is responding to an issue assignment) or to a comment (if {% data variables.product.prodname_copilot_short %} is responding to a comment). The warning shows the blocked address and the command that tried to make the request.
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For more information, see [AUTOTITLE](/copilot/customizing-copilot/customizing-or-disabling-the-firewall-for-copilot-coding-agent).
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## Further reading
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* [AUTOTITLE](/copilot/using-github-copilot/coding-agent/best-practices-for-using-copilot-to-work-on-tasks)
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* [AUTOTITLE](/copilot/customizing-copilot/customizing-the-development-environment-for-copilot-coding-agent)
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