feea29b455
Co-authored-by: github-actions <github-actions@github.com> Co-authored-by: Sophie <29382425+sophietheking@users.noreply.github.com> Co-authored-by: Anne-Marie <102995847+am-stead@users.noreply.github.com>
31 lines
1.9 KiB
Markdown
31 lines
1.9 KiB
Markdown
---
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title: Troubleshooting certificate errors for GitHub Copilot
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intro: 'Troubleshooting help for certificate-related errors.'
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product: '{% data reusables.gated-features.copilot %}'
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topics:
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- Copilot
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- Logging
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- Troubleshooting
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versions:
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feature: copilot
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shortTitle: Self-signed certificates
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---
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## Handling certificate-related errors
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Depending on your proxy setup, you may encounter errors like “certificate signature failure”, “self-signed certificate”, or “unable to verify the first certificate”. These errors are usually caused by a corporate proxy setup that intercepts secure connections, terminates the secure connection to {% data variables.product.prodname_dotcom %}, and instead uses a self-signed certificate to act like a TLS middleman. Support for this type of proxy is not available for all {% data variables.product.prodname_copilot%} licenses.
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Possible ways to resolve this issue are:
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* If you are using a corporate proxy, please contact your IT department to see if they can configure the proxy to not intercept secure connections.
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* Properly install the proxy certificates on your machine in the OS trust chain.
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{% note %}
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**Note:** This requires a {% data variables.product.prodname_copilot_for_business%} subscription. For more information about {% data variables.product.prodname_copilot_for_business%}, see "[About {% data variables.product.prodname_copilot_for_business%}](/enterprise-cloud@latest/copilot/overview-of-github-copilot/about-github-copilot-for-business)" in the {% data variables.product.prodname_ghe_cloud %} documentation.
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{% endnote %}
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* Configure a different proxy that does not intercept secure connections.
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* Configure {% data variables.product.prodname_copilot%} to ignore certificate errors.
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{% warning %}
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**Warning:** Ignoring certificate errors is not recommended, since it might cause security issues.
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{% endwarning %} |