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content/support/contacting-github-support/creating-a-support-ticket.md
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@@ -52,7 +52,7 @@ After you create your ticket, you can view your ticket and the responses from {%
## What to include in your support ticket
Providing {% data variables.contact.github_support %} with everything they need to understand, locate, and reproduce an issue will allow for a faster resolution and less back-and-forth between yourself and the support team. To ensure {% data variables.contact.github_support %} can assist you, consider the following points when you write your ticket:
{% data variables.contact.github_support %} does not have access to any private or internal {% data variables.product.company_short %} resources. Providing {% data variables.contact.github_support %} with everything they need to understand, locate, and reproduce an issue will allow for a faster resolution and less back-and-forth between yourself and the support team. To ensure {% data variables.contact.github_support %} can assist you, consider the following points when you write your ticket:
- Obtain information that can help {% data variables.contact.github_support %} track, prioritize, reproduce, or investigate the issue.
- Include full URLs, repository names, and usernames wherever possible.