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mirror of synced 2025-12-19 09:57:42 -05:00

Clarify Copilot support ticket transcript creation process (#58554)

This commit is contained in:
Gio Fernandez
2025-11-23 08:59:46 -05:00
committed by GitHub
parent 992b171335
commit ac1893b3a6

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@@ -32,7 +32,7 @@ Before submitting a ticket, use {% data variables.copilot.copilot_in_support %}
1. Click **Start chat**. {% data variables.product.prodname_copilot_short %} will respond to what you entered in the form.
If {% data variables.copilot.copilot_in_support %} solves your problem, click **My problem is solved!** or navigate away from the page. If {% data variables.copilot.copilot_in_support %} is not able to solve your issue, click **Create a ticket** and a ticket will be created that contains a summary of your conversation with {% data variables.product.prodname_copilot_short %} and a full transcript as an attachment to the comment.
If {% data variables.copilot.copilot_in_support %} solves your problem, click **My problem is solved!** or navigate away from the page. If {% data variables.copilot.copilot_in_support %} is not able to solve your issue, click **Create a ticket** and a ticket will be created that contains a summary of your conversation with {% data variables.product.prodname_copilot_short %} and a full transcript as an attachment to the ticket visible to {% data variables.contact.github_support %}.
## Best practices