docs/content/admin/administering-your-instance/administering-your-instance-from-the-web-ui/troubleshooting-access-to-the-management-console.md

title, shortTitle, intro, redirect_from, versions, type, topics

title	shortTitle	intro	redirect_from	versions	type	topics
Troubleshooting access to the Management Console	Troubleshoot Management Console	You can troubleshoot access problems for the {% data variables.enterprise.management_console %}.	/admin/configuration/administering-your-instance-from-the-management-console/troubleshooting-access-to-the-management-console	ghes *	how_to	Enterprise Authentication SSH Troubleshooting

About problems with {% data variables.enterprise.management_console %} access

If you experience problems accessing the Management Console, you can try the following troubleshooting steps.

Unlocking the {% data variables.enterprise.management_console %} after failed login attempts

The {% data variables.enterprise.management_console %} locks after the number of failed login attempts configured by your authentication policies. For more information, see AUTOTITLE.

Unlocking the root site administrator account

{% data reusables.enterprise_management_console.unlocking-management-console-with-shell %}

Unlocking a {% data variables.enterprise.management_console %} user account

The root site administrator can unlock access to the {% data variables.enterprise.management_console %} for other user accounts.

{% data reusables.enterprise_site_admin_settings.sign-in-as-root-administrator %} {% data reusables.enterprise_site_admin_settings.click-user-management %}

1. Locked user accounts will appear as "State: blocked". To unblock the user and allow authentication, to the right of the user's details, click {% octicon "law" aria-label="Unblock user" %}.

Troubleshooting failed connections to the {% data variables.enterprise.management_console %}

If you cannot connect to the {% data variables.enterprise.management_console %} on {% data variables.location.product_location %}, you can review the following information to troubleshoot the problem.

Error: "Your session has expired" for connections through a load balancer

If you access {% data variables.location.product_location %} through a load balancer and connections to the {% data variables.enterprise.management_console %} fail with a message that your session has expired, you may need to reconfigure your load balancer. For more information, see AUTOTITLE.