44 lines
2.6 KiB
Markdown
44 lines
2.6 KiB
Markdown
---
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title: Troubleshooting access to the Management Console
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shortTitle: Troubleshoot Management Console
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intro: 'You can troubleshoot access problems for the {% data variables.enterprise.management_console %}.'
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redirect_from:
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- /admin/configuration/administering-your-instance-from-the-management-console/troubleshooting-access-to-the-management-console
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versions:
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ghes: '*'
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type: how_to
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topics:
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- Enterprise
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- Authentication
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- SSH
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- Troubleshooting
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---
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## About problems with {% data variables.enterprise.management_console %} access
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If you experience problems accessing the Management Console, you can try the following troubleshooting steps.
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## Unlocking the {% data variables.enterprise.management_console %} after failed login attempts
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The {% data variables.enterprise.management_console %} locks after the number of failed login attempts configured by your authentication policies. For more information, see [AUTOTITLE](/admin/configuration/administering-your-instance-from-the-management-console/managing-access-to-the-management-console#configuring-rate-limits-for-authentication-to-the-management-console).
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### Unlocking the root site administrator account
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{% data reusables.enterprise_management_console.unlocking-management-console-with-shell %}
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### Unlocking a {% data variables.enterprise.management_console %} user account
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The root site administrator can unlock access to the {% data variables.enterprise.management_console %} for other user accounts.
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{% data reusables.enterprise_site_admin_settings.sign-in-as-root-administrator %}
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{% data reusables.enterprise_site_admin_settings.click-user-management %}
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1. Locked user accounts will appear as "State: blocked". To unblock the user and allow authentication, to the right of the user's details, click {% octicon "law" aria-label="Unblock user" %}.
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## Troubleshooting failed connections to the {% data variables.enterprise.management_console %}
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If you cannot connect to the {% data variables.enterprise.management_console %} on {% data variables.location.product_location %}, you can review the following information to troubleshoot the problem.
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### Error: "Your session has expired" for connections through a load balancer
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If you access {% data variables.location.product_location %} through a load balancer and connections to the {% data variables.enterprise.management_console %} fail with a message that your session has expired, you may need to reconfigure your load balancer. For more information, see [AUTOTITLE](/admin/configuration/configuring-network-settings/using-github-enterprise-server-with-a-load-balancer#error-your-session-has-expired-for-connections-to-the-management-console).
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